Shady, sneaky, business practices Back in 2018 a technician was sent out to check my alarm panel to make sure it was working properly. When he finished I had to e-sign his form verifying that he checked my panel. He said I would get an email copy. That email copy was an extended contract my husband and I never saw or agreed to. When I called customer service to complain about it, it was a waste of time and we have been stuck in this contract for two and a half years. Sence they want you to cancel in writing 30 days in advance, I will send it 60 days in advance certified mail, return receipt requested. This is a shady company with terrible business practices. If they have to trick you into a contract instead of presenting it to you and letting you decide what you want to do, this is a company I don't want to deal with and wouldn't recommend to my worst enemy.

Contract was up last November,2020.They… Contract was up last November,2020.They automatically kept it going. Without my approval. I've called,pleaded, several times to stop withdrawing from my bank account always an excuse. Just sent a certified letter for them to stop. Was told I would have to pay 300 dollars to get out. Filing petition in Federal Court today.May I add, the first call last year the lady tried to trick me in e-signing to another contract and I refused.

Dishonest from the very beginning Dishonest from the very beginning. Said there was no contract and then somehow I’m locked into a 5 year contract! Said we would receive cameras and garage remote opening and closing. We received one still camera and they re-used old sensors that were already in the house we had just bought. Customer service is HORRIBLE and rude and causes you to have to defend yourself. Their installer was NOT licensed by the state when he installed our system and we never received an operator manual for our system. It’s had to be replaced since and we got a “new” one with reduced options. At least the old one looked better. Now our doorbell doesn’t work. Total ripoff and rude customer service. The last technician that came was, however, nice.

Worst company Worst company. Very shady, awful service. Technician was nice and able to fix problem but then company comes back and charges you for euipment on “free” service call. System is never monitored so no faith that cops would come even if alarm goes off. Stay away

Poor Customer Service Company is elusive when trying to cancel service. Apparently, no one can help you to do this, but instead they tell you a representative will call you within the next 72 hours. No one calls and one has to call back, only to be told the same with repetitive, "we're sorry" "I know this is frustrating" "I apologize" and really doing nothing!!!???