Equipment great; customer relations not so much! To start with, our salesman either misrepresented a few things or was misinformed himself! He emphasized that this was a wireless system and explained all the great things the system will do! We bought 2 systems. One for our church and one for our home. We had a wired system that was old and needed updating so we were thrilled with all the new concepts in wireless. Low and behold when we opened the box after a VERY quick delivery, the main control needed to be plugged in. We had NO place to put it. Had we been told, we probably wouldn't have bought. We had to scrounge around and figure out where to put everything; the techs were good in instructing my husband on all the equipment. We've been VERY happy with the Iphone app and Ipad that gives us full access to the systems remotely. We've had some glitches in getting used to the new system but by and large its been a good experience. Certainly not inexpensive, but so far so good.

There monitoring number is no longer… There monitoring number is no longer monitoring for Protect America as of May 5th, 2020. Their main number is no longer taking calls, you have to 'text' them your question. Obviously this is not the correct way to do business. They should have emailed each client to let them know they will not be doing business the same way in the future. From what I can tell by the CEO and 'Dave' is that the business has taken a big hit by everyone now at home. It is a crime they are not being transparent. I have instructed my bank to stop automatic payments since there is no service.

Good company, equipment is okay I have been with protect America for years and I love being with the company. My only challenge with them is the type of equipment that they provide for us for in home monitoring. I get phone false alarms at least twice per year, I get phone calls from them saying my alarm went off when in fact it did not, or my alarm goes off and nothing was out there to trigger the alarm. The cell phone monitoring system is great because I can arm and disarm from my cell phone. Customer service reps are always wonderful to talk to and always helpful.

Unuseable hardward and software The system Protectamerica sent to me simply did not function properly in my home, making erroneous calls to law enforcement agencies saying my alarm was activated. Those law enforcement agencies threatened me with fines and prosecution for those calls made in error. When I complained to the company, they sent another defective control with the same problems. I paid $44.95 monthly for 36 months as company held me to the contract. This is one of the worst companies I have ever dealt with.

Great at start up, now no one want to help me, place on hold for a long time when I called for assistance. When I first signed up everyone there was helpful and I can get help quickly. Now, every time I called for anything like monthly testing, question about changing my auto pay from one bank to another, seem like I am taking a back seat. Waiting time is longer and when the person pick up, he/she put me back on hold so he/she can transfer me to someone else. Ive been with this company for 2.5 months and it is being treated like this I cant wait to see how they going to treat me as a customer as time move on.