Use ANYone else Had PA for years, had payments setup on automatic. 101 yr old mother needed me so I moved 2000 miles. PA hounded and threatened me for the last six months payments for a system I didn't own. Legally acceptable, humanely disgusting. Service was adequate but I will never use nor recommend them to anyone. They are only interested in your wallet and couldn't care less about the customer.

Protect America was by far the worst … Protect America was by far the worst alarm system. They make you call in every month to make sure everything is working and they state if I don’t they are not helping liable for anything that happens. The worst part is customer service. Because I have a call every month there’s so much time wasted being placed on hold. I tried to cancel after my three years with that. It only gets worse. I called in September and they stated that it would only charge me for October. Come November I was charged again stating that I had to fill out something online that was emailed to me. How does this make any sense what I was told that I was only responsible until October? I called back multiple times trying to speak to a supervisor and after the runaround, the supervisor kept on repeating the same thing over and over again stating that I have to fill it out online and the phone call does not count. Definitely seek your security need somewhere else because if you go with Protect America you will have headaches lasting 3 years. If anyone from that company is willing to contact me please do as I have also filed a complaint with the BBB. Protect America is the WORST company that I have ever dealt with. I would give them '0' or less than zero stars. I am a customer of Protect America for about 1 year. It became apparent that I needed new equipment so the person I talked with said that their new equipment is very easy to install--just 10 minutes and all I had to do was sign their 3-year contract and they'd send the new equipment to me. I signed it and received the equipment. I began the install with one of Protect America's tech guys--however, it took 2 hours (not 10 minutes) and still did not work. I found the equipment to be cheap and difficult to use (sensors would not attach etc.). Finally, the tech said that I would need additional equipment like a 'radio wave box'. At this point, I said that I did not want the equipment & that I am sending it back--Protect America provided me with a printed label. I talked to supervisors and others at Protect America but no one would do anything but suggest sending me more equipment--and all would state the contract cannot be changed. Protect America (which I now call Scam America) continued to harass my husband and me by calling us to pay their monitoring fee for the length of the 3-year contract-- sometimes calling us 3 times a day! They continue to email invoices to me (which they say is for 'monitoring') and now they are threatening to take this matter to collections! I have spoken to supervisors, sent a letter to the corporate office, an email to the CEO ...all to no avail. As stated, they are demanding that I pay for monitoring (which they are not doing) on monthly bases for the full term of the contract namely 3 years. I am very upset with this company and will NEVER do business with them again. I regret having anything to do with them and have already posted a complaint with the FTC. I'm not sure why this company would treat customers this way--it just seems like they do not care. I am happy to offer my negative review and I sincerely hope that this company takes the copious negative reviews as a sign that they should change their business practices...but I do not think they care to do so!! Beware if you are considering using their services! Later, I called Protect America on 12/07/17 to cancel my service related to budgeting issues. They kindly connected me to someone in customer service to try to retain me as a customer. The deal the lady offered me was a $250 Visa gift card, 4 months free of service, and a decrease in my monthly rate to $34.99 from $45.00. Agreeing to this would start a 36-month contract. I asked her several times what my new monthly rate would be. I was assured it was going to be $34.99. This is the first month that I've been charged since my 4 months of free service is up. I noticed they deducted the $45.00 from my account. I called customer service today. I was treated rudely and was told that the monthly amount looked like it was decreased if I took into account the $250 gift card, and 4 months of free service. I explained that I wouldn't have agreed to that because the point was to decrease or eliminate my monthly bill. I asked them to pull the recorded call.They told me that she never said it would be decreased, which is completely false. That was the basis of the conversation. My email that has the link saved to view my agreement won't open. It tells me that there's an error in the code. After an hour and a half on the phone, I was told that there was nothing they would do to help me. PROTECT AMERICA, shame on you. If only the company would call me so we can finally close out my account, with no more monthly charges! I am one unhappy customer and the world needs to know about the terrible business practices adopted by Protect America!

Protect America Avoid Them at All Costs Protect America – a Home Alarm Business in Austin Texas Look at the reviews on Yelp and the staggering amount of negative reviews There’s a common theme: Protect America, Austin Texas is a scam-ridden, dishonest and disreputable company that is to be avoided at all costs. Once they get their claws into you with an agreement you’re sunk – there’s nothing you can do to modify or cancel an agreement that is unfairly struck – even for non-performance as they did with me - not installing the alarm. If you try they will go after you like a bulldog that won’t let go. Even though I owe them nothing they initiated a campaign of threatening letters and phone calls. Their most disgraceful enforcement technique is a falsified, fraudulent credit report that is grossly inaccurate since I owe them zero dollars. Don’t let them get away with it. Please avoid business with this company. If you don’t, you’ll sorely regret it.

There monitoring number is no longer… There monitoring number is no longer monitoring for Protect America as of May 5th, 2020. Their main number is no longer taking calls, you have to 'text' them your question. Obviously this is not the correct way to do business. They should have emailed each client to let them know they will not be doing business the same way in the future. From what I can tell by the CEO and 'Dave' is that the business has taken a big hit by everyone now at home. It is a crime they are not being transparent. I have instructed my bank to stop automatic payments since there is no service.

Good company, equipment is okay I have been with protect America for years and I love being with the company. My only challenge with them is the type of equipment that they provide for us for in home monitoring. I get phone false alarms at least twice per year, I get phone calls from them saying my alarm went off when in fact it did not, or my alarm goes off and nothing was out there to trigger the alarm. The cell phone monitoring system is great because I can arm and disarm from my cell phone. Customer service reps are always wonderful to talk to and always helpful.