Equipment great; customer relations not so much! To start with, our salesman either misrepresented a few things or was misinformed himself! He emphasized that this was a wireless system and explained all the great things the system will do! We bought 2 systems. One for our church and one for our home. We had a wired system that was old and needed updating so we were thrilled with all the new concepts in wireless. Low and behold when we opened the box after a VERY quick delivery, the main control needed to be plugged in. We had NO place to put it. Had we been told, we probably wouldn't have bought. We had to scrounge around and figure out where to put everything; the techs were good in instructing my husband on all the equipment. We've been VERY happy with the Iphone app and Ipad that gives us full access to the systems remotely. We've had some glitches in getting used to the new system but by and large its been a good experience. Certainly not inexpensive, but so far so good.

Does not actually provide security Does not actually provide security. The systems are cheap, and when they fail to perform basic functions, the company hides behind long term contracts to keep you paying monthly. Very frustrating, have tried many times to cancel or get something that works...countless hours testing my patience with customer service, tech support, and upper management. Can't wait until my contract is expired so I can get away from this company. (Note: My original contact w Protect America was transferred to Alarm.com; not sure of their affiliation, but my review applies to both companies)

Not only stay away, RUN away! Where to begin... They sent the system to the wrong address, then stated that I should go to the address to pick it up from whomever lived at the address they sent it to. I convinced FedEx to go and retrieve the package and route it to me. 6 days later, it arrives and is nothing like I was told. The sensors were big and barely fit anywhere. Since I already had a wired system, my wife and I decided that we were going to pass and send this back. I called them and told them I wanted to cancel and to keep my initial fee for their troubles. After them trying to haggle with me and tell me I am out of the contract window to cancel, I simply told them to sue me. They said I had 15 days and it's funny how I called to cancel before that but apparently they consider the 5 days of shipping and the other 6 days that it took for FedEx to retrieve the package from the wrong address as part of the 15 days... So now it is 3 months later and I get a call from Damon telling me that he does't want to send this to a 3rd party collection and that they will give me a option to pay off the contract. A contract that was never valid and for which I never received service. This company is a boiler room company with horrible customer service and should start taking responsibility for their own mistakes. If you mess up then you eat the cancellation. You don't try to bully someone into giving you money for services that you didn't provide.

Johnnie on the spot! We left our home earlier this winter to spend time in the southern climate. We left in the early AM by automobile and Bright and early the second day out we got a call from PA that our alarm had been activated. We were a bit worried, but, shortly after we were notified by PA of the situation, our very good neighbor friends called to inform us that they were the culprits that set off the alarm and that the County Sheriff had indeed talked to them about the situation. We live in a very rural area, and the law was there as soon as possible. Thanks for everything PA

There monitoring number is no longer… There monitoring number is no longer monitoring for Protect America as of May 5th, 2020. Their main number is no longer taking calls, you have to 'text' them your question. Obviously this is not the correct way to do business. They should have emailed each client to let them know they will not be doing business the same way in the future. From what I can tell by the CEO and 'Dave' is that the business has taken a big hit by everyone now at home. It is a crime they are not being transparent. I have instructed my bank to stop automatic payments since there is no service.