Customer Service A few days after my installation, my basement door went offline and I get notifications/calls from Protection 1, but they have yet to send a technician out to repair the issue. It's funny how Protection will work with you to schedule an installation (get your money), but when it comes to repairs.....I've been waiting for a few weeks.

Poor Customer Service I set up the account only one month ago and I am so fed up with all the mess up and confusions, such as a broken sensor, wrong bill, numerous calls to schedule services, and the service person didn't show up for an appointment. You name it!

DON'T DO IT If you are looking to subscribe to security service with ADT/Protection1 Don't do it! They make it near impossible to cancel your service. It's taken over 6 months and countless hours on the phone, emails, and running around. It took SO LONG and they kept on charging us while we jumped through all their hoops. There are so many wireless cameras and other services. I would look elsewhere.

Terrible customer service was a customer for 6 years, when it came time to cancel my service due to divorce, etc they charged me $750 since the contract wasn't fulfilled. The company has no sympathy for people who lose their house, can't afford a mortgage anymore and then add a $750 fee to top off the insult of being broke. What crap! I will never refer anyone to ADT/Protection 1 again. What happened to treating people with respect instead of gouging them regardless?

This has been the worst experience We have not received much help in setting up our alarm system and the first time around it didn't work. The second time we haven't received all of our equipment and personally I really miss my old alarm company. This one has not protected me at all for the month of October.