I’m not surprised with all the unhappy… I’m not surprised with all the unhappy reviews here. I won’t repeat everything that has been said. The company is a scam. You can’t talk to anyone but they will email you. I got the cleaners number on the first visit so I hounded her when she didn’t show -twice-always some lame excuse.but came the next day. She never finished our entire condo …I had to do the rest after she left . What she did was good which is why I kept with her through the contract. I felt we should tip her generously. You KNOW the company is getting the money. The cleaners are not being paid their rate. And they charge tax. So it’s $8-$14 more each visit. No cleaning people I ever had charged tax. When contract was up I ran as far from Dazzling Clean as I could. Advice: DO NOT START WITH THEM.

Company/platform is shady as F Company/platform is shady as F. Really cheap teaser rate comes with a $49/month autopay "membership" fee for 6 months. I'm in month 3, so I can't say to the ease of cancellation after 6 months is up, but that's my plan -- because I expect to be able to talk with someone about issues for $50/mo and there is no way to contact these people except their help form -- which they make super inconvenient (with three screens to button through) to submit. My first help request via form was never answered. The really crap thing is that you have little control over who they assign to your cleaning date and what their hourly charge is, and the hourly rate of the cleaner can also change between when you read their bio and what they charge you. For example, my last used cleaner is listed as $35/hr on their bio/review page. Dazzling Cleaning invoiced the job at $40/hr PLUS an unexpected "Priority Fee" of $20/hr. There was no indication of what a Priority Fee was when I set up the job request, nor that my job dates/times would be slapped with this fee. I would have chosen not to have anyone come had I known the rate was $60/hr + 15% + tip. There is no way to prevent cleaners that have hourly rates beyond what you have available in your budget, so a cleaner with an hourly rate of $80 can take your job and you have little recourse if it's more than you can handle. The fine print in the scheduling email will tell you to check the estimated invoice for payment details, but that invoice is stated as just an estimate and the "Priority Fee" didn't appear on it the first time I checked the job -- but it sure was there as the job finished. Also, you have to cancel a job within a certain amount of time (48 hours), and sometimes the jobs get picked up way in advance, then dropped by the cleaner and picked up by another one within that time limit. So, I was stuck with a more expensive cleaner, with a hidden exorbitant fee, and would be penalized for cancelling. Not cool. Thus far, I've had two cleaners out to perform basic cleans on bathrooms and floors, and they were both very good, so the service was fine, but this is far more expensive than just contracting with a traditional set schedule service and I wish I had just gone that route.

Not $20/hr, double that Once I signed up I was locked into $49/month for 6 months. If I tried to cancel before that they would charge me an additional $237 for first 6 hr clean. Yes that's as advertised, no issue there. Once I could cancel, I would get spam called every 4 days trying to get me to sign up again, as in 3 calls from multiple different numbers back-to-back followed by a text message saying that they emailed me AND an email offering $35/mo to sign up again. I emailed back to stop trying to contact me and remove me from their list, will know if it worked in 4 days. Services: I paid $49/mo plus $104 for 4 hrs cleaning plus $15.75 service fee. If I didn't want services I could reschedule or cancel the service but I still had to pay the $49/mo. In the end I paid ~$42/hour for one 4 hour clean per month, a far cry from their advertisement of $20/hr. I give 3 stars though because I liked my cleaners personality. But one time she charged me for 4 hours when she was only there 2 and did not respond to my message when I asked her to correct the issue and there was no way to resolve through dazzling clean website at the time, but seems they have a way to escalate to them directly now. They're not terrible, but in my experience I had more efficient cleaners for less cost going through direct hiring. Good luck!

Natasha did a fantastic job Natasha did a fantastic job, the only issue is the company, I did the $19.00 special that took $20.56 from my Apple Pay, I just got a notification from my bank for $53.08 , I feel scammed this company is not upfront with you I will not be using them again, the cleaner was phenomenal I was impressed with her wrk, but the company is not honest

The experience has been awful The experience has been awful. We have had about five no-shows, two after the cleaning was supposed to start. Given that we stayed home for the no-shows it was super inconvenient. The two cleanings we did have were mediocre at best. One was a good cleaner but incredibly slow. After four hours, she had only completed the kitchen. The second seemed to be under the influence. I have now chosen to terminate the agreement early. That will cost me $175. Which makes the first cleaner $53 per hour.