Raquel Nemnom
GBJason moore- great Rep! The rep, Jason Moore, has made my moving experience so pleasant and efficient! Pricing and customer service met my requirements. I will definitely be recommending him to others. Thank you so much for your help!!
Mohan Hrvoje Latkovic
GBHorrible experience Horrible experience. Please do not do anything with them. they are trained on how to take money from you and then provide less-than-zero service. i can have here a long list of lies they told me - from giving a false quote, from not appearing on the date we said, from not returning my money after complaining. Jenn and Britanny are just bad bad bad people. After you sign the contract with the agent (in my case Jenn) and sent the depost- he/she will not reply to you anymore, only you can talk from that moment with Britanny. I just don't understand how the US government lets such companies exist. Super sad!
Devon
GBBrittany (manager) was extremely rude⦠Brittany (manager) was extremely rude and unprofessional on the phone. I received a text message Sunday evening stating that my move was set for the following Friday. I called Monday morning requesting to move the date. I was told that I had to pay a $400 fine to do so, despite their policy being that they require 5 business days to change a date (Sunday evening is not a business day, despite their company claiming so). I cancelled my trip with them and lost my deposit. It was a tough decision. I would not recommend anyone work with this company -- work with a company that wants to work with you versus trying to charge you additional bogus fees.
Elizabeth Abner
GBBest moving company around! I never leave reviews but we had such a great experience using this company when we moved from maryland to Florida. Justin who helped us was friendly, polite and prices were the best around. I was a little nervous because they quoted me a price so much less than everyone else I spoke to but the move was simple, effortless and everything arrived in perfect condition. Would definitely recommend!
Marissa Caranna
GBREAD THE FINE PRINT On my initial phone call with them, they promised the moon and even told me they were full service movers (they aren't). They pressured me to immediately put down a very large deposit, assuring me that it would be fully refundable if I wished to cancel. After reading their (now deleted) google reviews, I realized that they were all fake and that this company is a rebrand of a previous moving brokerage scam called Concord Van Lines. Thank GOD I read my contract--it is specifically worded to trip you up if you want a refund. You have to email a certain address within 72 hours stating your desire to cancel, and you cannot leave a negative social media review--otherwise they state they are entitled to keep your deposit. Once I received email confirmation that I could get my money back, they made me wait 30 BUSINESS DAYS (which ended up being almost 2 whole months) to get my refund. They promised to send it via Zelle, but when the day came, Brittany Dial told me that Zelle wouldn't be possible and they had to send it via check (By the way, she is one of the rudest, most vile people I have ever had the misfortune of interacting with, and I'm sure she is VERY valuable to scam companies like this because of her "talents"). So I had the pleasure of waiting for an extra week for the check to arrive (and when it did, it looked like it was written by a 5th grader, not a legitimate business). Thank god it cleared, and I'm so glad I saw the scam for what it was before the 72 hour waiting period was over. There are lots of horror stories and I'm grateful I listened to my intuition. This place is a classic Florida brokerage scam and once they have enough black marks against their name, I'm sure they'll change it to another moving company in no time to continue their con for years to come. Horrible, evil people preying on folks for the crime of being trusting.