I rate easykey a 5 star because they…politley persisted to fix my problem I rate easykey a 5 star because they were so helpful and very responsive. We had several e-mails and each one was answered in one day. I sent one picture of my broken cabinet lock and easykey quickly diagnosed and knew exactly which lock to send. I had no trouble replacing the old broken lock with this new one so there was not any need to send back the new one. The customer service was always polite and never sounded frustrated. We worked together as a team to find a fix for this problem. Dave

They sent the wrong type of key They sent the wrong type of key, and one set didn't work. Called to find out what happened, and I was told that they type of key that I ordered was backordered one month and that they would sent the replacements when received.

Customer service was very helpful in… Customer service was very helpful in guiding me to get the right lockset and keys.

EasyKeys stands behind their products and service. I ordered using the stamped key number and the first set of keys did not work. I sent a photo of the old and new keys and only a few days later a replacement set arrived. The replacements worked perfectly. EasyKeys stands behind their products and have great customer service.

I had a key made up not realizing that… I had a key made up not realizing that I did not have the proper code. The key, of course, did not fit. My fault. I then realized that the lock also held part of the code which I didn't see until I got my magnifying glass. EasyKeys sent me the correct key and only charged me for the shipping. Thanks, EasyKeys. I definitely would recommend your Company to my friends and family.