Tactical Trap Technical Support is the Best I owned my Tactical Trap shelf for MANY years before I had any issues with the mechanism. I contacted Tactical Traps and Bree returned my email shortly thereafter. It was a quick reset of the system; a set of new batteries and I was back in business. The support for their system has been amazing and I appreciate an American Company that stands behind their product, not just when you make the purchase but for years thereafter! Thank you

I love my Tactical Traps! I have my 4th Tactical Traps unit on order, each one different for my various needs around my home. They keep coming up with just what I need. Their customer service is very accommodating, they even did the top of my table in the natural wood color with a clear coat, to match my nearby furniture. My 3 kids each have at least 1 Tactical Traps unit in their homes, too! Keep up the good work Tactical Traps!

Shipping was quick Shipping was quick, and the item arrived in perfect condition, looks amazing and it operates as advertised - I love that it simply looks like another shelf on the wall, nothing about it says "I'm have a hidden boom-stick and I strongly suggest you leave quickly and peacefully" ....love it!

The most trusted company Their one of the most trusted company that I came across. They stand by their processes and products for anyone whom looking for an gun concealment for the house or office.

Excitement turns to disappointment. Was very pleased with how the shelving looked when i opened the box. Everything was going ok until I opened the second shelf, and the parts bag was missing. Sent in a request on the website and was asked to send a photo of the parts bag that was missing. Now I told them I had already mounted both units and disposed of the shipping materials. They wrote back and were condescending about how can the screws be missing if I mounted both units? Ironically one of the screws bent while trying to install so I used my own heavy duty deck screws. I don't mind an inquiry as to recheck boxes or look for production stickers (which neither of my shelves had) but questioning customers for your lack of quality control is not acceptable. I am still missing the light unit, screws (which i dont need now) and of course the one magnet (how do you advertise a unit to hold two pistols or a SBR and only send one magnet?) to my second shelf. I sent in photos of the screws I used and the inside of the units as requested in an additional email. Lets see if you guys will really stand behind your products or continue to give me the run around.