Lock pin jams and will not engage. I had an initial problem with the light. It did not stay securely in the unit and it did not fit well, making it hard to shut the shelf. The light contact switch also broke loose inside the battery compartment. Next the hinge hardware came loose, so there was a lot of slop in the fit. I could not adjust it. Finally, the lock pin would not engage/disengage, so it became impossible to shut the shelf. I tried realignment, disassembly/reassembly, nothing worked. I think the shelf opened and closed about 5-6 times before it failed.

Shipping was quick Shipping was quick, and the item arrived in perfect condition, looks amazing and it operates as advertised - I love that it simply looks like another shelf on the wall, nothing about it says "I'm have a hidden boom-stick and I strongly suggest you leave quickly and peacefully" ....love it!

Best of all worlds: Service and product The products are top quality and are what you expect to recieve, but the great news is that the customer service is the best ever! Questions, concerns, any think you need, you contact them and the team is there to serve! Love this company and all they offer:)

I love my Tactical Traps! I have my 4th Tactical Traps unit on order, each one different for my various needs around my home. They keep coming up with just what I need. Their customer service is very accommodating, they even did the top of my table in the natural wood color with a clear coat, to match my nearby furniture. My 3 kids each have at least 1 Tactical Traps unit in their homes, too! Keep up the good work Tactical Traps!

End result was wonderful End result was wonderful! I ordered one of the 36 inch Traps and when I received it there were some issues and I was not happy with the item! I contacted the customer service department and indicated my displeasure and that I would like to send the unit back and order another smaller one! After discussing this and then having it checked out and approved I returned the first unit (at my expense) and ordered what I wanted to for a new order and I have received this unit and its great, arrived with what I asked for and they refunded me the difference between the two! I would recommend this company and their product they work great!