A competent, consultative sales person A highly regarded contractor, Mr Tom Norton, suggested that we use Franklin Tile. We visited Franklin Tile and fortunately we were helped by Kathryn Cahill. Kathryn is an excellent consultative sales person who brings a strong sense of design and harmony to the task of picking out the right tile that will fit the existing decor; with so many choices the task is overwhelming ..We were very lucky to have Kathryn guide us through the many steps in making our final decision. We have recommended Franklin tile to our neighbors whom I know have done business with your company....

Disinterest in sale Carpet was purchased and installed on stairway. Nice job and good product. Floor was measured for estimate to replace in basement prior to purchase. I contacted Carpet One and inquired about the delay and was told I would be contacted which did not happen. My guess is we were not important enough.

Good Selection and Sales but install experience leaves a lot to be desired First I'll start with their installers are sub-contractors, so they are not directly to blame, however, here's the story. We bought an entire house of flooring from them and the install. the carpet install went well enough but they only worked half days so the install took two days instead of one. The entire first floor was to be Vinyl Plank and was too take three days to complete. The day before they were supposed to start and we had cleared most of our stuff out, they called and said they couldn't keep their schedule and needed to bump us a week. So we had to wait a week. The day the installer was supposed to come to start they missed the two hour window by an hour and a half. When they finally arrived they said they would try and get the job done in 4 days not three. It ended up taking 5 days. Throughout the process I have been trying to get a hold of the sales person we worked with about minor issues and the lateness but they have never returned my phone calls. I have a few minor issues with the carpet install (loose in places) the Vinyl Plank looks great but should never have taken as long as it did. We need trim to match but I am considering going elsewhere to buy it because of how poorly they managed their subcontractors

Excellent service and quality product We recently purchased carpet for our nursery from Franklin Tile and Carpet and were very pleased with our experience and the product. Sarah provided customized advice for us while shopping in the store and expertly explained all of our options based on our price point and needs. The installers were on time and so wonderful; our dog takes a while to warm up to strangers and they came armed with treats to help ease the situation. So nice! By the time they left, he loved them. The installation job was clean and quick and we're very pleased with the carpet quality so far. We'd highly recommend Franklin Tile and Carpet - great people, quality, and service!

Great Company, Great People I have nothing but praise for Anthony and the Franklin Team. They have now completed several commercial carpeting and ceramic tile projects for my company. They have come in consistently under budget and ahead of schedule. They do quality work at competitive prices. I highly recommend Franklin tile.