Say is great to work with. Installer called out sick and had no back up plan Say was great and came out the same day to measure. He helped my wife and I pick the best carpet and we set a date to install. I got a call at 8:30 on the morning of install to hear the installer called out sick and they could not come that day. Say was great to explain the issue and I could tell it out him in a bad spot. I had trouble believing the management had no backup plan for this sort of instance. My house prepped and ready to go, making using some areas of the house difficult. This was highly inconvenient. After speaking with Say, he was able to get a new team out the next day and made concessions to compensate me. I may still use them in the future but hope the management would find ways to avoid delays due to one person calling out. The inconvenience to the customer and understanding the installer could call out at any time, they should be able to still run their business.

Disinterest in sale Carpet was purchased and installed on stairway. Nice job and good product. Floor was measured for estimate to replace in basement prior to purchase. I contacted Carpet One and inquired about the delay and was told I would be contacted which did not happen. My guess is we were not important enough.

Franklin Tile … This is the second time i have used Kathryn to do flooring projects and they do a fabulous job!! She is very accommodating and a true pleasure to work with. I will use them for other future flooring needs and highly recommend her to anyone.

Luxury Vinyl kitchen floor All the people at Franklin Tile Carpet One are extremely friendly, patient, and most of all, knowledgeable about floors. They worked with me on my new kitchen floor, and made sure I was happy with every aspect of the process. The installers did a beautiful job, and were worth every penny. I am very picky, so they met my every expectation! I would definitely choose Franklin Tile and Carpet again for any flooring needs, and recommend them to anyone!!

Looking for tile I had a great experience working with Kathryn. She offered good suggestions and I am pleased with the results. There were so many options and she helped me to narrow them down. Everyone I encountered in the store was very friendly and I would highly recommend Franklin Tile One Floor & Home .