Sales and service was excellent but floor installer was somewhat difficult to work with. Floor installer was somewhat difficult to work with. Always seemed in a rush and spent a lot of time running in and out of the house on the phone. He used the wrong color grout after being question about it and showing the order. Mercer was great about scheduling re-grout with correct color. I'm not thrilled with the floor tile. It looks wonderful, but seems delicate. Pattern is on surface (doesn't go all the way through tile). Sliding chairs around kitchen table has scraped surface of tile and white under-layer showed through. Mercer was very good about replacing tiles and supplying chair slides. Problem was the chair slides provided were just like the ones I already had on the chair legs. The vinyl/plastic slides seem to get rough/scared by grit/dirt that accumulates on floor and then scratch the tile when chairs are pulled out or pushed under the table. Floor is frequently vacuumed and damp-mopped making it not very easy to maintain. I have since gone to felt pads on chair legs but have to keep replacing them since they don't stay attached very long. I am completely satisfied with the ceramic tile that was installed on wall above counter top.

Prompt and flexible sales and service Catlyn offered her help when we entered Mercer's EC store. She was happy to help and took us through our options in a few hours. She arrived at house to do measurements at appointed time. Installers were very accommodating and did an excellent job with installation.

Hands down the BEST! Amazing company and service. Product selection is like no other and the amount of knowledge and professionalism that each employee has is incredible. This company is truly outstanding!

Our experience at Mercer was wonderful Our experience at Mercer was wonderful. Caitlyn took all our requirements into account, and steered us toward rugs that were perfect for us -- just the right sizes, colors, and fibers. She explained everything thoroughly and made the experience pleasant. Our rugs were delivered on time and were set up expertly. We are totally satisfied customers. We highly recommend Mercer.

My only place for flooring Over the last few years I have had the folks at Mercer do all the flooring in my townhouse--wood, carpet, vinyl. The whole process was painless and the installers were very knowledgeable and professional. When I needed re-stretching on one of the carpet installs, they came back out no questions asked. I learned of Mercer from a friend, and now there is a whole group of us who recommend Mercer when anyone is looking for flooring.