Awesome experience from sales to completion! We had several areas completed by Mercer Of Ellicott City. They were very helpful in helping us visualize our projects and choose the best products in our price range that fit our design needs. All work was done perfectly and all workers were personable and professional. They worked quickly with minimum disruption and mess. They left the house in perfect condition as well. Hardwood flooring, kitchen tiles and a custom area rug all exceeded expectations.

Very Disappointed! I was very disappointed in the service. The install job on our bathroom was just okay. Mercer never followed up to see if we were satisfied with the job. I will never use Mercer again or recommend them.

Great service over all! Only one concern! Time was scheduled verbally "first installation of the morning"! I took off only 1/2 day from work based on the amount of work that needed to be done, however, the installers did not arrive until 10:00. I wish I had known ahead of time so I could have planned better! This was my second experience with Mercer and both times the overall experience was GREAT!

Barry Jones oversold me almost 100 sqft … Barry Jones oversold me almost 100 sqft of wood flooring. at first they would not take the extra back. i had to personally call the owner to arrange a return, once i returned the items, i was informed there was a $100 restocking fee. that was not disclosed until after the return. i would have chosen to keep the wood had i known about the $100 fee. it took several calls and weeks to actually receive the reimbursement on my credit card. that is the last time i do business with Barry Jones of mercer carpet one.

a long distance experience I needed carpeting in my newly purchased condo in MD before moving in from Ohio. Katlin was extremely helpful, and professional....directed me to a local store to choose carpeting and color, and took care of all of the many details on her end to order, deliver and install on time before the big move. My daughter in law also worked with Katlin in Md to give access to the condo for the work....and she too was impressed with the workers, the completed product and the speed with which they installed the carpeting.....and we love how it looks!! A big shout-out to a wonderful team!!