Raymond & Victoria Naff
GBMercer does not stand by its warranties. The carpet we had installed in our great room immediately started to unravel and the ends and at the seam. After several visits, we were told that it was not their fault and would do nothing. We would never shop with them again and would not recommend.
FRANK
GBPrompt and flexible sales and service Catlyn offered her help when we entered Mercer's EC store. She was happy to help and took us through our options in a few hours. She arrived at house to do measurements at appointed time. Installers were very accommodating and did an excellent job with installation.
Mike Greenberg
GBMercer Carpet One is #1 in My Books We have turned to Mercer twice, first in readying our former house for sale and most recently in upgrading our new house. Completely satisfied on both occasions. Would turn to them a 3rd time without hesitation.
Disappointed
GBVery Disappointed! I was very disappointed in the service. The install job on our bathroom was just okay. Mercer never followed up to see if we were satisfied with the job. I will never use Mercer again or recommend them.
FARLEY, KAREN
GBGreat service over all! Only one concern! Time was scheduled verbally "first installation of the morning"! I took off only 1/2 day from work based on the amount of work that needed to be done, however, the installers did not arrive until 10:00. I wish I had known ahead of time so I could have planned better! This was my second experience with Mercer and both times the overall experience was GREAT!