Misleading information Misleading information! New service, old wiring and now expected to pay for new sensor otherwise can't use the system. Salesperson should have explained if we use old wiring you will have to pay for any new parts needed, we may have gone with a complete new system or warranty. We weren't given any options only told GREAT we can use your old system. Also, horrible customer service, tech came out and started arguing with me and I quickly felt uncomfortable. Immediately called DFW Security and they pretty much refuse to replace part unless I pay for it. They didn't care about the misleading information, lack of information or their tech arguing with me.

I requested a technician to come out to… I requested a technician to come out to my home and install an additional camera. Juan, the technician, was sent. This gentleman was very professional and courteous. He installed the camera within an hour. I am very satisfied with the service I received. On a scale of 1 to 10, I would have to say that the technician is a 10. Great job, Juan!!

Great customer service! Our customer rep Casey Klick is a treasure! She couldn’t have been nicer, more knowledgeable or more professional. We plan to upgrade our service soon with Casey’s help

Great service! Our keypad lock wasn’t working properly, so he replaced it. And while he was there, he performed a few other courtesy checks on our other security devices. He did a great job!

Cutomer service oriented company Cutomer service oriented company. Whenever I call with any questions they are very helpful. If ever the alarm goes off they call right away within seconds. So much better than the bigger companies who only want to get your business and then ignore you. I would definitely go with Dfw Security