Be sure to document services you agree too. Great technician came out (Corey), great service ( have been with them for 3-5 years now) but when it came to moving house and transferring service the sales person I spoke with gave misleading information. Not impressed with how they tried to rectify my situation. Be sure you document what they say so you don’t end up with cost surprises.

Video door bell/billing headaches Home security is one of those things I thankfully don’t have to worry too much about, but am glad that I have it. Only two complaints though... my doorbell camera has never worked properly. Had the same challenge in my previous home as well. It drives me CRAZY every time someone rings out doorbell. When it does record properly, there is such a long delay that it defeats the purpose of having it in the first place. When people leave things on my porch the thing rarely even detects motion but does pick up whenever a car drives by or the angle of the sun changes. It’s maddening. On top of that I keep getting calls every month that my payment didn’t process correctly even though they acknowledge the error is on their side. So annoying.

Larry did an amazing job! We just moved and had DFW security at our old house for a couple years. We were so excited to find out they would service our new home about an hour away! Larry just came and installed at our new house and it was an amazing experience yet again! He was so kind and polite. He took the time to explain everything to me and went over all the options we could include. He was extremely knowledgeable and also very efficient on his install. Larry is so good at his job and with customers. Thank you Larry!!!

I requested a technician to come out to… I requested a technician to come out to my home and install an additional camera. Juan, the technician, was sent. This gentleman was very professional and courteous. He installed the camera within an hour. I am very satisfied with the service I received. On a scale of 1 to 10, I would have to say that the technician is a 10. Great job, Juan!!

Full circle Everyone has been so helpful and accommodating from the first phone call to the tech installing equipment. Michael Molina was super helpful and patient with us non-tech people