Thankful We're thankful to every one from Shepherd who had a hand in our move this past month. I was a little hesitant at the beginning because I could have gone with a cheaper company but the online reputation along with with our phone conversations made us feel comfortable hiring them for the job. When all of our things arrived in Liverpool and everything was accounted for, we knew we picked a great company for the job. I can't begin to tell the emotions you go through when moving overseas and spending thousands to do so. The staff had a good understanding of how I felt and reassured us a a few times. Great move, great company.

Ottawa I did my research online before calling any business up for a quote. Shepherd had a team that spoke well over the phone. The rate was realistic to what I was expecting. I liked them best because of the options. The shared freight carrier option seemed weird at first hearing about it because I felt like a mix up could occur but they mentioned that was something that many people use and problems barely ever occur. It was the most affordable option so that's the one I went with. Within a few weeks everything arrived in Ottawa undamaged and on time. I was leaning more towards giving them 4 stars, but because they notified me ahead when a plan changed they deserve 5.

Long Move but They did Great! After I booked my move with Shepherd they began the process right away. Things were great before the physical move even began. They sent over a team to pack one day and the move was the following day. With the move being to Sydney, Australia I thought it was very important to have packing done correctly. Which is why I paid extra to have their guys do it. On top of the packing their team handled all the paperwork for customs clearance. I can't even imagine how difficult organizing customs forms during Covid-19 must be but they really made it happen. Considering how long all of our boxes and furniture were traveling - it was great to see everything arrive at the other end in tip top shape. Not one thing went missing.

Every last thing arrived without damage The process began just getting to know more about International moving. After dealing with Shepherd International from my first call I understood so much more about to expect and what to plan for. Moving out of the country has this stigma of be very difficult and problematic but that's only with who you choose. If you take your time, do research and know what to look for that you're have a better outcome. The staff as a whole did an great job of always keeping me informed and updated. The movers I had in took full responsibility to make sure my possessions were well taken care of. Getting everything I owned to Australia seemed like such a difficult task at first. I was just considering selling everything but speaking with Shepherd gave me a lot of confidence over the phone and even more in person. Every last thing arrived without damage.

Great team that's easy to get along with. Everyone at Shepherd was easy to get along with. They made sure to explain everything clearly so I knew what to expect. It's easy to get stressed out with moves like these because there is so much room for error. Add the fact they're 3 times more expensive than regular moves and you have a magnet for stress. One of the few things I did understand about moving to Spain is it takes weeks. So if I'm going to work with a business for weeks I'd better be able to really get along with them. That's even things like personality and communication were very important to me when looking for a good international shipper. Schmidt had great customer service and highly experienced team. Not just great customer service at the start but for the whole move. Movers we had for the move out were organized and polite. The movers they expedited for our move into Madrid were very welcoming. All around good service!