Professional moving company that takes pride in what they do Used these guys to move my stuff literally cross country (from cali to mass). I called around numerous companies, trying to find one who would ensure my goods were transported properly. Movers showed up on time, spent way more time than I expected packing/wrapping my stuff, and got a detailed list of the number of boxes and what was inside each box. Arranged delivery day and time with ease, but when they arrived they stated my glass had shattered, and a couple of boxes were dented. I was naturally upset and so I informed the appropriate people and showed pictures of the broken items, and although it took a little bit of time to resolve, was satisfied with the resolution. At the end of the day, we are all humans and we all make mistakes. What separates good from bad are those who fix their mistakes vs those who dont. Major props to CCM for taking pride in their work and making sure their customers are happy. I will have to move again at some point, but instead of spending hours calling around, I know who to call because I have faith in this company.

I started planning last minute and was… I started planning last minute and was worried all the good moving companies would be fully booked. Cross Country was able to accommodate my needs with a limited about of time and certain requirements by my building. Since I live in high rise I had to go by the buildings availability for the elevator instead of when the moving company was free. Cross Country switched around appointments so the move could work for the elevator time frame. I can't think of any other company that would do that. They really know how to go above and beyond for their customers. From the movers to the customer service. This is one solid group. Thank You, Thank You!

Packing was awesome So I rented a very large Uhaul and didn't need help with my actual move but my girlfriend and I both were working extra shifts to make up for the money spent on putting a down payment on a house. So we needed help with packing and getting things in the Uhaul. It was annoying seeing that most places don't do just packing and lifting. They want you to book a full move with them or nothing. It was starting to get real frustrating. When we finally started calling a few more places cross country actually said yes that's fine and gave us a custom rate that was very affordable. After getting the run around from so many traditional moving businesses it was nice to find a place that was cool about doing things the way we wanted them done. Instead of us having to go by their guidelines.

Communication is Key The only real issues I've had with movers is with communication. When things aren't communicated correctly then everything can go wrong. You get a rate that you didn't expect because some hourly fee wasn't mentioned, the start time is delayed because the time window wasn't properly explained, something gets damaged and isn't covered because I didn't want insurance but didn't know they had insurance as option. I think you get it. None of that nonsense went on when dealing with CCMG. Every detail was explained, put in writing, emailed to me and made simple. Got all my questions answered right off the bat. That's what made this move a good one.

Very outgoing and easy to talk to staff We surfed a lot of online reviews and in the end of the day settled with these guys. Our of state move required moving out of our loft apartment and moving everything out of our storage unit a half mile away. So the movers had to make two stops. Even with the additional location we were still charged as one move they just combined our inventory from both locations into one. They did a really good job taking care of our things and being care with furniture that was a little more fragile than other items. Both the moving team and customer service were very outgoing and easy to talk to. Working with people you really get along with makes a world of difference. The was about the only move I've ever done where I can say I actually didn't feel too stressed out at all.