Very outgoing and easy to talk to staff We surfed a lot of online reviews and in the end of the day settled with these guys. Our of state move required moving out of our loft apartment and moving everything out of our storage unit a half mile away. So the movers had to make two stops. Even with the additional location we were still charged as one move they just combined our inventory from both locations into one. They did a really good job taking care of our things and being care with furniture that was a little more fragile than other items. Both the moving team and customer service were very outgoing and easy to talk to. Working with people you really get along with makes a world of difference. The was about the only move I've ever done where I can say I actually didn't feel too stressed out at all.

Communication is Key The only real issues I've had with movers is with communication. When things aren't communicated correctly then everything can go wrong. You get a rate that you didn't expect because some hourly fee wasn't mentioned, the start time is delayed because the time window wasn't properly explained, something gets damaged and isn't covered because I didn't want insurance but didn't know they had insurance as option. I think you get it. None of that nonsense went on when dealing with CCMG. Every detail was explained, put in writing, emailed to me and made simple. Got all my questions answered right off the bat. That's what made this move a good one.

Packing was awesome So I rented a very large Uhaul and didn't need help with my actual move but my girlfriend and I both were working extra shifts to make up for the money spent on putting a down payment on a house. So we needed help with packing and getting things in the Uhaul. It was annoying seeing that most places don't do just packing and lifting. They want you to book a full move with them or nothing. It was starting to get real frustrating. When we finally started calling a few more places cross country actually said yes that's fine and gave us a custom rate that was very affordable. After getting the run around from so many traditional moving businesses it was nice to find a place that was cool about doing things the way we wanted them done. Instead of us having to go by their guidelines.

Quality Service Indeed I started off on their website and submitted the moving request form. Then I jumped to a few other sites as well while I was at work. I'm not big on long phone calls so I wanted to get as much info as I could before talking on the phone. Cross Country was the first to get back to me. They were confident but not pushy over the phone. Rates were within in budget but slightly higher than what I was hoping. I wasn't too surprised though because they have good credibility online. I thought on it for a day., spoke to some not so professional other moving companies and then confirmed on using Cross Country. Glad I did because they really took the stress out of the situation by helping me do some packing and get everything in gear for a proper move. No complaints, thumbs up.

Shipping and Storage We got lucky finding this place. During my first phone call with Cross Country I went over the majority of what needed to be moved and also that we had a few things we were still deciding if we wanted to move or sell. I was later informed that we could use their storage facility free of charge for a month if needed. Ummm... Yup! We definitely took full advantage of that. We put a coffee table, bar stools and some some shelving units in our free storage unit and kept them there for a couple weeks until the move was done. Having the extra time to sell the stuff we didn't need anymore was perfect. It also saved us money not having to ship extra stuff.