Awesome Self-Storage in Longview When we got the storage unit back in August, Valerie at the Longview E. Marshall location was very knowledgeable and helpful and got us the perfect size. We only needed it for as few months, so when I went to cancel it the office was closed. I called another the location on Loop 281 in Longview and Mona took care of everything. She was also amazing! We were very impressed with both the cleanliness of the office, the selection of units, and the wonderful employees at both Longview locations!

The service the manager Lori delivered… The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.

High rate increases every 3-6 months High rate increases every 3-6 months. My latest rate jumped from $120 to $150 (a month!). Their insurance fee is bogus. From other reviews, they're not going to cover any kind of damage from rats, rain, etc. What's happening here is a trap some companies fall in... when more customers flee from reading the negative reviews, SecurCare raises the rate to maintain their revenue. The people who wrote the negative reviews then feel the effect. However, it's worth it. I hope they raise the rate to $900 a month for a 10x10 and everybody flees, leaving nothing but storage units full of HUNGRY RATS.

Lock price This company need a lock in price for those whom have invested years of rental with them. Just think $200 a month times 12 is $2400 × 4 years 9600 at this price you would think a business would throw some kind of offer to an valuable customer.

Awesome customer service To whom ever it may concern, your facilities was nice, I just wish that your company could have given me at least 4-5 month to be at my storage unit before you charge more money for the unit. Other than your customer service was awesome, Wanda was a wonderful customer service representative. One last thing you should periodically check for water bugs, I had a few in my unit before I left out the unit . Mildred