Awesome Self-Storage in Longview When we got the storage unit back in August, Valerie at the Longview E. Marshall location was very knowledgeable and helpful and got us the perfect size. We only needed it for as few months, so when I went to cancel it the office was closed. I called another the location on Loop 281 in Longview and Mona took care of everything. She was also amazing! We were very impressed with both the cleanliness of the office, the selection of units, and the wonderful employees at both Longview locations!

Awesome customer service To whom ever it may concern, your facilities was nice, I just wish that your company could have given me at least 4-5 month to be at my storage unit before you charge more money for the unit. Other than your customer service was awesome, Wanda was a wonderful customer service representative. One last thing you should periodically check for water bugs, I had a few in my unit before I left out the unit . Mildred

Full of tricks. Management at Norcross made an offer to me to straighten out my newest accounts ( total 3) that I was attempting to merge (late November). He said I could “walk from…and not pay” on one unit as long as I paid the in office rate, versus the online special. I accepted. Two weeks or so later, I went to move & my unit had an overlock--without notice. That unit is now going up for auction! I have tried to straighten it out, but the area Manager is no longer responding after our initial conversation when I informed him that I recorded the conversation. They have breached an agreement. They do not value the fact that I have several other units with them. The manager intercepts my efforts to get correspondence to upper management. After the conflict began, Securecare raised the already higher rent versus online by $10 in 60 days of establishing the new (third) account.

The service the manager Lori delivered… The service the manager Lori delivered was great for the entire time I had my things stored. I would like to suggest corporate office to review the temperature in the storage facilities in Florida where humidity is very high. I shouldn’t find mold on my belongings since they were stored completely dry. But I did. There was mold on the couch, love seat, a jacket, shoes, curtain rods, and mattresses. I had to throw the jacket away, but could clean the rest. So I suggest to have the temperature lowered down to keep humidity level down than it has been kept.

Perry in Monument Perry in Monument, Colorado is simply the best. Friendly and helpful, he always gets it done. I had to change credit cards and had difficulty online, so he patiently walked me through the process in the office. Vincent - Unit #5..