Movers were great Movers were great, friendly and careful. Everything went smoothly all the way from pickup in Chicago to drop off in Los Angeles. Sergio and his crew went an extra mile and did a great job wrapping my furniture for extra protection. As a result I didn't find a single scratch when they were done. I guess you get what you pay for. Thank you Elizabeth for setting up my move so quickly and squeezing it in your schedule last minute! I know it's busy (no other company was ready to take us on such a short notice) and I am thankful for all your help!

Our initial inquiry through the quote… Our initial inquiry through the quote process was handled with responsiveness to our various calls questions and special requirements. Our customer service rep was knowledgeable, thorough, patient and explained everything in detail. Dispatch personnel were responsive and informative as well. We got a very fair price. Our move broke down as follows: Day One: Load from a third-floor elevator condo building. Two movers and one foreman, 4.5 hours. Dissemble and wrap all furniture. Lock truck in warehouse for the night. Total price, all-in: $3025, to the penny what was initially quoted. A HUGE SHOUT-OUT & THANK YOU to , Doug,Greg and the skilled, professional, polite, funny, and personable Crew!! A heartfelt thank-you for a job extremely well done and most deeply appreciated!! What a fabulous team of professionals! 👍

First Class Movers truly lived up to First Class Movers truly lived up to their name. Our long-distance move went off without a hitch thanks to their excellent service. Their customer service team was responsive and accommodating, and the moving crew was professional and efficient. They took great care in packing and securing our belongings, which arrived at our new home in perfect condition. Communication was top-notch, and there were no hidden fees in the pricing. We couldn't have asked for a better moving experience. If you're planning a long-distance move, First Class Movers should be your first choice.

Zero Communication If There Are Issues Communication at the beginning—from getting a quote to scheduling pickup—was good. Not excellent, there were times we reached out to confirm date/time and couldn’t get a hold of anyone. Pickup was in time. Movers doubled the cost from the over the phone quote, but at that point we had no choice but to proceed. We had very few furniture pieces (2 desks, a bookcase, a dresser, large cat tree) and the rest was boxes. Movers were quick, but not particularly careful. Taking boxes out of the hallway, they tore out a flooring transition piece, said nothing to me, and put it in the closet. Delivery was where it really went sideways. When we booked them, we were assured they don’t broker out moves, it was all handled by them and our Seattle to LA move was a frequented route for them. They delivered within their estimated window, but the original calls assured us it would likely be 5 days earlier than when they finally arrived. All communication via email to keep us updated on delivery date listed First Class Movers. Movers show up, and can’t take the money order because we made it out to First Class Movers and they were a different moving company. Tried calling original contact to make sure this was legit, no answer. Delivery was 2 men who seemed ill equipped and were stacking heavy boxes on top of “glass” “fragile” in the street. Boxes were also very beat up on delivery, some with holes, collapsing, etc. This shows that even though I marked boxes “heavy” or “fragile” their priority was to stack boxes high and overload the boxes rather than ensure items made it safely. Boxes were tagged with numbered labels when they were picked up but many of these labels fell off during transit so it’s impossible to check off all the boxes on delivery. Ultimately, we are missing at least 7 boxes now that we have unpacked. We have tried to reach out via phone, text and email in the hopes someone could attempt to track down our missing boxes and have received zero response. Also important to note that at no point did the person over the phone address insurance or adding additional coverage for the move, which means filing a claim if successful results in $0.60 per pound of missing stuff. But the charge by cubic feet, not weight, so there’s no way to verify the weight they took compared to the weight they delivered. We’re missing four boxes of books, a box of kitchen supplies and two boxes of makeup/toiletries and are looking at over $3500 of missing items that we may be eligible to recover about $150 of. And again, once they have your stuff and your money, communication plummets and then ceases completely. This was my first time hiring movers for an out of state move and it has soured me on doing it again. Even trying to make the move as uncomplicated as possible by bringing very little furniture and having it all in boxes didn’t work.

In comparison to the other company we… In comparison to the other company we were looking at, the cost of First Class was a little bit better. I gave them a call and while we were on the phone, they went through everything that we had and did an inventory list and gave us a rough estimate. They said that they would email it over to me. Once I discussed it with my husband, we could decide within a certain amount of time, and then go ahead and book with them and pay a deposit. And that was what we did. They told us that we could cancel up until a certain point for a full refund of the deposit and we could also change the dates. If we needed the truck a little bit earlier or later, we could do that. We ended up needing to do that. It went really smoothly. I would recommend them. Whoever they picked was also wonderful. They did a phenomenal job because they were the ones that we really dealt with on the actual move.