overcharged I paid them by cash but they also charged my credit card. I followed up my case several times with phone and email but no response. Then, I received a letter from collection company to be charged for $327+ collection fee for this case. I called and emailed the company several times with no response at all. The collection company sent me the contract with signature which wasn't mine even the date of signature was wrong. I had to pay it to not affect on my credit score but I will follow up this case with small court.

Would leave negative stars if it was an option This company was hired last week beginning of March 2023, and was nothing but unprofessional , the driver of the truck ran into my entry gate and then proceeded to tell me that it was not a big deal. (See photos) I attempted to contact the company who you would think would contact me because they caused damage to my gate. The phone numbers to claims go nowhere dead ends with no voicemails not once has anyone answered my call I reported them to BBB . And will most likely have to take them to small claims to resolve this . I sent an email and no responses ever no responses or callbacks from any managers. I’ve left messages with the person and sales Martin who answered the phone is very unprofessional. This company is all about taking your money and no customer service untrustworthy not someone you want moving your personal items. No respect for your property. They then proceeded to ask my sister for a tip after all this, and they tried to guilt her into it by saying that the coworkers think that one of the persons pocketed a tip so to send a Venmo tip very unprofessional I would never hire them steer clear! See the photos below the damage they cost, which is left unpaid.

Taken Advantage Of/Scammed Best Fit Movers/Best Bet Movers is the same company. I used Best Fit Movers for my Saturday, 8am move. I had 3 men to move a complete Queen bedroom set, 2 queen mattresses, 2 queen box springs, a glass China cabinet, a dining room set, a glass fireplace and about 25 boxes. The move could have and should have been completed in the minimum 3 hour timeframe, but when we approached the first hour and a half instead of loading the China cabinet and fireplace so we could head over to the new place, the 3 men decided they needed a break. They kept taking several breaks and no one would answer the phone at the office. After everything was finally loaded up 3hrs later, a 10 minute drive, turned into me waiting an hour and a half at the new place for the movers. Calling the office was useless, because the two young girls didn’t have a clue & 1 sounded like she was having sex. There was no management at the office that Saturday. The men finally arrived, upset that I called the office. Stating they took a lunch break. How do you take a lunch break when you are charging someone by the hour? Why didn’t he inform me? So they began carrying my belongings up the stairs to the new place and the little young boy, Geraldo kept dropping different pieces of my furniture, damaging/breaking my property. Long story short, a simple 3hr moved turned into a 7hr move and I was helping with the lifting and carrying, some of my furniture and belongings ended up damaged and broken, and to add insult on top of everything else Franc, Brian and Geraldo scammed me! Because I couldn’t see what I was signing on the little phone, Franc acted like he was talking to the office and they were telling him to tell me when to sign and what I was signing. I ended up giving them $800 in cash, not including the $100 I had already paid to book my move. I was not given a receipt. The next day, Easter Sunday, I happened to check my email and saw that the movers put down I paid them $700 in cash, which was a lie. I called the office furious. Of course no one was there to help me, so I emailed the Manager, Juliana a more detailed enactment of the day and included pictures. She had a gentleman call me the next day, who quickly said, “I can’t give you back more than $200”, because it’s only .60 per pound. If he would have really looked at those pictures my move should have been free or charged me the minimum 3hr for $424, because that is all my move took, the rest of the time was their movers messing around. The fact that their movers lied to me about the amount, and stole from their company is horrible. I felt they were scamming me, but I knew if I didn’t pay them, it would be a problem. So I paid them what they asked for knowing I was calling the office Monday to make a complaint. I will never use this company or any company affiliated with them again. I feel more could have been done for me considering my furniture that was damaged was new furniture. I am writing this review to make others aware, especially since my coworker was considering using this company for her move.

Missing Items I had issues with one of our frames, the movers broke the glass and when we got it replaced the glass was too big. It’s cool. I got a full new frame. When I finally got down to finish unpacking almost all of the boxes I realized I’m missing another box and my husbands electric keyboard. It’s seemed great to use this company because we got the stuff out of our apartment easily and quick. And when our stuff got here. They worked hard and were quick as well. I would just like to know where are my missing items.

DO NOT HIRE BEST FIT MOVERS DO NOT HIRE BEST FIT MOVERS. I hired them in May 2022 and it was the worst moving experience that I ever had! I have repeatedly tried to contact them about the damages their workers caused. They broke my water line with their truck. They broke my TV, bed and other furniture. I have been forced to sue in Court and they fail to respond to the subpoena for contract records.