Princeton Rd Princeton Rd, Johnson City, TN location. Monthly rate increased twice in one year. This coincided with the disappearance of all hand trucks inside the facility. This forced tenants to carry their own materials. Having a bad back made this even worse! When I brought this to the office staff’s attention, I got no reply. Seems to me that if they’re going to raise rates, the extra funds could have gone to furnishing tenants with more equipment for use. This led to my departure and I wouldn’t recommend this facility to anyone !

Prices keep increasing Prices keep increasing, no added value. Security is bad. My unit was broken into last year April 3, 2023. I lost a lot of valuable belongings. Still haven't received compensation for that. As I sought to get answers from a manager I waited to pay my bill this month (really out of frustration) b/c the price is going up again next month. Tried to pay split payment because I accrue a late fee. They wouldn't accept it (well Kayla wouldn't). Uhm yeah I'm just over this company. They hold the tenets to a high standard but they are very slack with correspondence.

Easy process Easy process. Online process has some bugs as it relates to not having vehicle storage. Will not let you complete online check in without filling out the for on vehicle make model year and vin. I just put in bogus information of multiple 1’s and it accepted it and let me complete application and move in.

Thousands of dollars gone but the real damage cannot be quantified. Trully horrible experience. This is a foul unethical company that exploits their customers at every opportunity. After moving my stuff in and leaving the area, my rent increased incrementally until I was paying 3x what I had initially agreed to. I eventually had to drive back across the country to clear out the unit because the cost was so insanely high for a very tiny unit. When I arrived, I found my lock had been changed, items were missing, there was rat poop all over the place, AND my vintage clothes collection was completely infested with moths.... an issue I am still dealing with months later... They also go to great effort to try to hide reviews and make it very difficult to file a claim.... So the additional thousands of dollars I spent on full coverage insurance was just more money unnessisarilly spent. Thousands of dollars gone but the real damage cannot be quantified.

Absolutely horrible company Absolutely horrible company. Management is non existent, facility had people living in the units. They rented a unit I was renting to someone else and items we destroyed and stolen. Insurance company they use is horrible. I would never rent from them again.