The process to acquire a unit was very… The process to acquire a unit was very straight forward, I completed the process including the payment portion without any problem. The problem for me came when the unit was assigned. I did not get an access code. My move-in date was Friday, November 26, and I was unable to contact your agency for 24 hours. I had to make other arrangements for storage of my items.

When we checked in to our new storage… When we checked in to our new storage unit we discovered that although it was listed as having power, it did not have any lights. Federal apologized for the mistake and offered to knock $20 per month off the rent. I felt that was extremely fair. Even without the reduction, their prices are better than any other facility around and it is a very nice facility with a good location.

Princeton Rd Princeton Rd, Johnson City, TN location. Monthly rate increased twice in one year. This coincided with the disappearance of all hand trucks inside the facility. This forced tenants to carry their own materials. Having a bad back made this even worse! When I brought this to the office staff’s attention, I got no reply. Seems to me that if they’re going to raise rates, the extra funds could have gone to furnishing tenants with more equipment for use. This led to my departure and I wouldn’t recommend this facility to anyone !

What a horrible company What a horrible company. I don't know how these ppl sleep at night stealing people's belongings who want to and are willing to pay their bills. My father passed away and I'm trying to pay and clean out his storage units but they refuse to take my payment and will sell my great grandmother's family heirlooms. Who refuses money?! They sure took the payment from me last month. This is a ridiculous company policy that they definitely choose over common sense. My father has rented these units for 20 YEARS, but I guess that's just not enough profit.

Storage made simple I reserved my unit online & the process was quite easy. My unit was ready for me right away, with complete access. Moving in, I had a few questions, called & had a great experience with customer support. I highly recommend 10 Federal Self Storage & the use of their fully automated system is genius!