Absolutely horrible company Absolutely horrible company. Management is non existent, facility had people living in the units. They rented a unit I was renting to someone else and items we destroyed and stolen. Insurance company they use is horrible. I would never rent from them again.

Easy process Easy process. Online process has some bugs as it relates to not having vehicle storage. Will not let you complete online check in without filling out the for on vehicle make model year and vin. I just put in bogus information of multiple 1’s and it accepted it and let me complete application and move in.

My 10Federal experience Although this was a new experience where the facility is unmanned, I was still able to get what I needed. The live reps over the phone were awesome at getting the job done and being sure I had what I needed. The were polite and patient. And when I encountered a problem with the unit they stayed on the line until resolved. Sure better experience from the last place I had. I’d recommend 10 Federal to anyone any day. Thanks 10Federal.

Do not rent from these people … I paid for storage of my daughters things for over three years she was killed in a car accident and it was all I had left. I went there to find my lock had been changed. I then found out the lock was found 6 months ago cut. This company texts and messages about the bill being due, but couldn’t contact me to tell me the unit had been broken into. The last six months I paid 250 amonth and if I had known it was broken into I would have got everything out of there. Now they say I am insured for 1000 if I have the receipts for what was stolen but that doesn’t even pay me back for the wasted rent. When speaking to the police I found out that since Federal took it over they have been called out there a lot. I didn’t know that. The police ask them to put up cameras so they did just never turned them on. This company doesn’t care I lost my daughters things that were priceless to me. DO NOT RENT A UNIT FROM THEM BECAUSE WHEN ITS BROKEN INTO THEY DONT CARE.

Thousands of dollars gone but the real damage cannot be quantified. Trully horrible experience. This is a foul unethical company that exploits their customers at every opportunity. After moving my stuff in and leaving the area, my rent increased incrementally until I was paying 3x what I had initially agreed to. I eventually had to drive back across the country to clear out the unit because the cost was so insanely high for a very tiny unit. When I arrived, I found my lock had been changed, items were missing, there was rat poop all over the place, AND my vintage clothes collection was completely infested with moths.... an issue I am still dealing with months later... They also go to great effort to try to hide reviews and make it very difficult to file a claim.... So the additional thousands of dollars I spent on full coverage insurance was just more money unnessisarilly spent. Thousands of dollars gone but the real damage cannot be quantified.