Evansaabderson
GBIt was the most relaxing move to our… It was the most relaxing move to our condo in NY with Mick and John. We're so glad we hired them because they packed our belongings the same way we asked them to and even secured them with the sturdy belts in the moving trucks for extra protection. None of our things had a scratch when we received them. It was 10/10 experience!
Deb
GBThese people are liars and thieves These people are liars and thieves. They say if you cancel within 72-hours you will get a full refund, however, after cancelling within 48-hours I'm still waiting. They emailed me that the refund will take 3-5 business days. That was 10 business days ago. Customer service telling me today that they haven't even processed the refund yet and have no idea how long before they do. This is despicable behavior. They take your money in 2.2 seconds but drag their feet on giving it back to you. The only thing I'm happy about, is that they can't scam me for any more money. They should be out of business for their lies and greed. Taking advantage of people is not okay!!
Pauline Toth
GBNot satisfied at all with 3 Brothers… Not satisfied at all with 3 Brothers moving and storage! First, called on March 7 to Scheduled my move for March 26. Took down all info and gave me an estimate. Even though the contract said March 26 or 27, Nicholas assured me March 26 was good. Gave me an estimate and took a deposit. Eric called me on Thursday before, went over the move items, I added two items. Estimate DOUBLED! Called the next day to question this and never received a call back. Called on Monday, March 25 to confirm my move for the next day. Was told, oh, yes Miss (my name) you are on the schedule for tomorrow! You’ll receive a call later today with a time. Called at 10:30am on Tuesday, March 26, because no one called or showed up. I was told at that time I was not scheduled til Wednesday. Needless to say, I was quite angry, to put it mildly! I had everything ready to go, bed undone and no mover! They claim they text me, never got any text from them. And it goes in from there. Needless to say, I would never recommend them. Waiting to hear from them today regarding these issues and others!
Sydney
GBUnprofessional liars I was quoted $1700 and at 7-9 delivery window. But once I was connected to the actually delivery company I saw that they charged an extra $600 to keep that delivery window otherwise it would take a month to get my items. I called 3 brothers as well as the delivery company and I was assured that I would not have to wait a month and the cost would not increase. Once the driver arrived I had additional miscellaneous items, like a couple of hampers and small ikea wooden boxes, I was told that it would be an extra $1000. Additionally, they said that they work off of a 21 day window and I would have to pay $1,200 extra to get my items in the 7-9 day window. So I was looking at paying an additional $2,200. I decided to cancel my delivery because they seemed so sketchy and hopefully I get my $700 deposit back. They lied about the service time as well as the cost of service even though I talked to them multiple times the day before to make sure that the delivery window would be honored at no extra cost
C W
GBSCAMMERS & LIARS! Do not use these scammers, they are brokers NOT a moving company!!! I gave them an $800 deposit on 12/9/2023 and canceled on 12/9/2023. They have told me that they will mail me a refund check since 12/9/2023! They are liars, and I have written complaints to the transit authority, Better Business Bureau, among others regarding these scammers. I don't know how these people that work there can look at themselves in the mirror everyday!