Deb Villalobos
GBScammers Scammers! We contracted for move from CA to NV and paid $4884 deposit. Note: this is a freight broker not a mover. Real moving companies do not charge a deposit! Tried to contact prior to scheduled move and phones inoperable (just a busy signal on all lines) and emails bounced back undeliverable. Long story short, had to contract with another company and used United. They did a GREAT job and their price was $2000 LESS than Executive. I've been contacted by other unhappy victims who are setting up a class action suit agains Executive. I will be participating in the lawsuit. I want my $4884 deposit back!
Cade Bubba Daniels Braxton
GBWorst experience I have had in a very… Worst experience I have had in a very long time. Sales staff unknowledgeable about their own policy. Argumentative supervisors, quick to raise their voice, and also unknowledgeable about their own systems. I will never use their services and will tell everyone I know how bad they are.
BrittanyCo
GB3 outstanding employees I spoke with Justin in the call center, I didn't get his last name, but he has a southern twang to his voice, he was so sweet and helpful!! I also spoke with Rebecca in cancellations, which let's be honest, probably isn't a fun job, but she was super polite and professional and kind and understanding and efficient!! And your sales rep, Tye Scott is an absolute doll. He made the whole customer experience so easy and comfortable. He took his time helping me understand, and provided a few wholesome laughs along the way (and we all know the world needs those!) I feel awful about having to cancel my reservation, which likely impacted his ability to collect commission for the time he spent helping me. You've selected some fantastic individuals for your team. You should be very proud and willing to give raises, they work hard and it shows!!
Mr james birabent
GBCalled for a quote. Called for a quote.. was ridiculously high.. then trying to get me to reserve I got high pressured sales guy Dillon go back Nd forth and they cMe down 1k on price. And kept pushing and pushing for down-payment.. if high pressure sales is your tactics..then I don't believe your ratings are accurate!!!
Mackenzie
GBDo not hire Executive Van Lines as your… Do not hire Executive Van Lines as your moving broker. We did and they hired a company who has been holding our items for over 2 months and still won’t confirm the location of our items or when we will get them. We have been lied to several times and the story constantly changes from a van breaking down, to being involved in an accident, to being in a warehouse in Jersey and now apparently it’s just been sitting in a warehouse in Las Vegas. We requested them to have a driver send pictures of our items upon his arrival and they said they would. No pictures have been sent and they are ignoring our calls. Executive has not helped us resolve this. They just keep telling us that the moving company, Dynamic Movers, are responsible and will keep us updated with any changes. I can NOT recommend this company to anyone.