Please DO NOT use this provider Please DO NOT arrange anything with this company. This is a total SCAM. They have the worst customer service and quality service I’ve ever had to deal with. Initial quote doubled, they didn’t comply with packing material at pick up, didn’t asaemble my furniture at delivery, for which I paid over $300. Many of my things got lost or damaged. I am filing a claim with the carrier, but I would’ve NEVER chosen the carrier that United Pro Van Lines used.

Lies and no communication The original guy I talked to on the phone lied about multiple things. He said this was his personal number I could call any time of day and night if I had any questions. It was just the number to the office and I never heard from this man again. He said the quote he gave me would not change under any circumstances, which it did it increased by $800. If he would have just been honest in the beginning about this stuff it would have been no problem, why all the lies? We had only hours notice for both pickup and drop off despite multiple calls to the company to ask for a time frame. They were also deceiving on the phone about the insurance policy, it is only $0.60 per pound. They lost our vacuum cleaner, the shelves for one of our bookshelves, and a laundry hamper. Because these do not weigh very much we will get pennies for them despite the total value being a couple hundred bucks to replace.

Horrible experience Totally untrustworthy. Constant BS. Do not return calls. Con Job from start. NO customer service. 30 days out still can't even get a delivery date. Next call wil be to USDOT. Of course they can't find the customer with my name...more proff of the level of incompetence !!!

Absolutely Awful!! SHOULD BE SHUT DOWN!!! Absolutely Awful!!! LOOK ANYWHERE ELSE. THIS ENTIRE OPERATION IS A BIG SCAM. ANY POSITIVE REVIEW HERE MUST BE PAID!!! I never write reviews, but I had to make an exception here. If there was an option for negative stars, that's what this joke of a company would deserve. Where do I even begin. Moving from New Jersey to North Carolina and we were given an initial quote of $1600. Upon arrival of the movers, this figure doubled to over $3000. Apparently the moving coordinator we spoke to significantly miscalculated the cubic footage we'd need in order to lock us into a lower price and secure our business. With the arrival of the movers and time constraints, it was basically an ambush. You could either pay the inflated costs or start looking for a different mover at the last minute. We didn't have much of an option. After deciding to bite the bullet and move forward, the truck arrived a few days later. In the original contract and which was reiterated verbally numerous times, this was a door to door service. The movers in NC were now demanding an additional $350 to move the stuff into the apartment. We obviously refused since the abuse had become overwhelming. They left our stuff in the hallway. Never in my life have I felt so violated and disrespected by a company. On every possible level they disappointed.

Run! Do NOT use them! Just getting the insurance claim. Huge Joke! This was the worst, most expensive mistake of my life. Hired them to move my daughter's furniture from ATL to Louisville. The price quoted was enflamed when the movers got here. The moving guys demanded a huge tip or they wouldn't work, then the furniture was held hostage for 21 days. 1/2 delivered and ruined, second 1/2 comes and is totally smashed and pieces missing. They demand cash upon delivery or they won't open the back of the truck. When we see everything is ruined, they say, "Don't worry, we insured it for you." It's insured alright, 60 cents per pound, per item. They ruined $5200 of my daughters things and we're only getting $185 for the claim. Huge disaster!!!