This is a BROKER and not a moving… This is a BROKER and not a moving company. They take a ton of money to call a moving company to set up your move and do not tell you. They charged me over $6000 more than they initially quoted me. When I initially booked, the rep indicated to me they are part of Bekins which is NOT true. I have subsequently learned that there is a legitimate moving company called Trident Moving Services out of NC which even reference this company and that they are not affiliated with them. (See attached photo) Even the movers that they hired to move me couldn’t believe how much they charged me. They took a fee of $5700 to just call a company to set up my move. On top of that, one of their employees, Justin, was extremely rude to me and laughed at me when I asked questions and said I was being difficult. Overall it was a horrible experience and anyone who uses this company will regret it.

Avoid At All Costs I was looking to move and was reached out to by Samuel Goldstein at Trident Moving Services LLC (DOT #3951250 MC #1470573) on 09/14/2023. I put down a deposit for a move to WA from TN (bill of lading #6787703). A week later I was called by Justin for quality assurance, he was rude and attempted to tack on an additional $1,000 to the estimate. After explaining that I was under 300 cu. ft. and nothing had changed in the amount I was bringing and that I would not agree to the new amount, he hung up. I called back to talk with another customer service rep and I explained that Justin was rude and condescending and that the amount being moved did not exceed 300 cu. ft. and they kept the same estimate. My window for pick up was 9/27-9/28. I received calls confirming pick up dates from Southerly Van Lines (or Southern Elite Van Lines DOT #4083659). Jennifer from Southerly Van Lines told me that her truck would come on 9/28 first thing in the morning. They never arrived. I called multiple times and finally she picked up and told me she would reach out to her crew. At 2PM on the day of the move, Jennifer texted they would not be able to come and that they could come the next morning. I told her I have a flight the next morning and cannot change my flight because I have to begin work. I reached out to Trident and did not hear back. I requested a refund of my deposit and they said they will not refund me.

I left one star because I had to I left one star because I had to. This company gave our belongings to someone else. When we called them about it, they laughed at us. We filled a report to receive compensation, the amount lost being $30,000 and they told us they could only give us $79 and we would have to pay a $25 fee to get it notarized. So we would only actually receive about $50 for their mistake. Not to mention, they didn’t even know where our things were. I have moved 20 plus times in my life being in the military and never had an experience even remotely as bad as this company. Do not use them, I guarantee your brothers friend will get the job done better.

Scam First off all I am not big fan of leaving bad reviews on companies. If I could give them 0 stars I would. Do your homework! The sales pitch is too good to be true but you will need a lot more space than the quote. They are scammers. We called the customer service and a representative by the name of Zack answered the call and he input the information and gave us a quote so we paid the first payment. A week later we called and we found out that he did not write every item we wanted to move like a safe and they offered new higher price form the original agreed upon. They have being used this tactic forever and they are getting away with it. In addition, it is not a moving company and they use a third party to move the items. They trick people on the initial call and they make sure you agree on the initial price and you sign a contract and you will lose the initial payment if you want to cancel the contact and then they change the price a day or two before the movement date then you cannot cancel the contract and you will lose your initial payment. I wonder how they will still in business. I would not recommend this company to anyone and I will warn people about it.

Do not use this company Do not use this company! They are a big scam and you will end up paying much more money. This company gave me a quote and did a 3rd party moving company called Black Stone. My quote was 3,000 but black stone recalibrate and I ended up paying 6,000 dollars more. I tried to cancel this company but couldn’t- not without losing money. I was told I would be able to cancel but trust me these people went back On their word. Read the contract good because it won’t say what you were told. You cannot trust this company or anyone that doesn’t send anyone out to do a proper inspection of your things. This is why they didn’t want me talking to other movers! I knew I was going to be in trouble and it was going to cost me more money just from reading the reviews which I should have done before I gave thaws stupid people my money! They did exactly what all these other people are complaining about. I won’t stop until I find the proper place to report this company and file a complaint against them. The problem is they don’t think people will spend the extra money to take their asses to court. They been getting away with this way to long and needs stopped.