Nick
GBMovers were great, but company over booked If I were rating on the movers alone it would 5 stars, but the movers were 5 hours late because of an over schedule. This meant that they were there at packing/moving us until 1:30 AM. Again, the movers did everything great, but it was just so delayed that it was so late in the morning and we have a young baby at the house that we had to navigate with.
S. Cypress
GBReviewing DEDICATED VANLINES Nothing great about my moving experience. This company makes you believe they know what they are doing, from conducting business to handling expensive furniture but, the truth is that they are not even the ones that would be moving you!!! I put my trust and my VERY EXPENSIVE furniture on the hands of this company, I was feeling confident everything was going to ne handled with care and in a professional manner, well, that wasn't the case. At pick up I found out it was a total different moving company I was dealing with, Rado Express, not only unprofessional but I also had to do a separate paperwork, my moving rate kept going up. I had already paid a deposit, this people wanted more money that what was estimated and they wanted cash on the spot. I felt betrayed and scammed. I went through with furniture being picked up, I got another estimate for the delivery, and again my rate continued to escalate. At the delivery, they not only damaged some property, they didn't have enough men force to unload the truck, they wanted more money for it. It was a TOTAL DISASTER. THey wanted to get paid CASH, even before they download furniture, they held our furniture hostage until we paid, even a bigger amount that they had already asked for. At the end, we ended up with broken and scratched expensive, unacceptable. Not only was the MOST HORRIBLE IRRESPONSIBLE AND UNPROFESSIONAL experience, we are now have to pay over $2,000 in repairs. I would NOT recommend doing business with DEDICATED VAN LINES at all.
Brooke
GBExtra hidden cost and ruined furniture Wow where do I begin? If I could give 0 stars I would. Initially I was assured by Mike that since I recently had knee surgery the full pack of the house would take care of packing up the house as well as moving. Well thank God we did some packing of our own. Not only did they not pack half of our stuff but couldn’t fit it all on the truck so my husband and I were forced to rent a U-Haul in the middle of the night and packed our entire basement that was left behind by the moving company. They were an hour late for pickup and an hour and a half late for drop off. They ended up charging us 5k when the original estimate was 3200. They ruined our dining room table when they were reassembling it because the guy was listening to music and couldn’t hear the screws going through our table. They left the parts of both the washer and dryer at the old house so my dad had to go out and buy new parts and hook up my washer and dryer at my new house. What a disappointing company.
Anna Lee
GBWorst Experience When the mover arrived, he took pictures of my items and proceeded to tell me there would be an additional $600 charge for my items because I had more than what was mentioned with the initial phone call/estimate. Then, the mover stated that if I didn't want to pay the extra charge, he suggested I leave behind a glass cabinet and locker. These two items were already on my inventory list and took up a very small portion of space.
Jason Tyler
GBI just received my delivery and I just… I just received my delivery and I just need to thank everyone at Dedicated Van Lines! Moving is Stressful enough (as ive moved 3 times in last 5 yrs) This was by far the most professional moving service i have used. My moving assistant Mike L was Very Professional, responsive (every time i called/text) As well as the movers who were Very hard working, Honest, and Kept in touch with me the entire way. I would 100% recommend Dedicated Van Lines As I just had my cousin call for her upcoming move thank you .....Jason