Late Fee's Every Month regardless if on time I rented a storage in Southaven. It has been a nightmare. The price has changed 3 times in 3 months. The staff is NEVER on-site. I drop my check off early in the outside night drop. Again NO one is there. They have charged me late fees and I'm never late. I tried to discuss it over the phone a couple of times with NO avail..yet again I'm called with a late fee and paid yesterday. It is not late until after the 5th. I do not recommend this place at all. It looks nice and is if you want to double pay what they promised. One person told me to give a 30-day notice today I was told to give a 15 day notice. One said pay before the 5th one said by the end of work day on the 5th. They don't know what they are doing so how does the consumer know what to do? Pathetic. I will move my stuff OUT and will make sure that EVERYBODY knows to not rent there.

Emma - very kind and relatable Emma is very kind and relatable. Everything was explained in full before consenting to lease. An accompanied walk to the unit and security measures were explained, including operational hours.

The most unethical business ever dealt with This is the most unprofessional, unethical business I have ever encountered. The reginal manager at this location is a profane maniac calling customers and there families making threats and shouting profanities like I have never heard from a "professional" manager. This person needs her head examined and I am personally considering legal action for fraud and unethical business practices

Company’s poor customer service If I could do a negative I would. I rented the units in 2018. When I signed the fee was less than $250. Almost immediately I saw the charge go up. My rent by this year is $562.00 a month. The pandemic affected my ability to remove my items sooner. What I was told is that every six months the rent goes up. This is not made clear in the contract. Although the cooperate office voice record says I will get a call back within 24hr that has never happened. Nothing positive I could say about this company, from unanswered calls at all levels to rates going up. Don’t rent from this company.

Simply storage in the design district… Simply storage in the design district on slocum rent increased twice within 8 months. I understand an increase may be needed due to economy but also understand the consumer and maybe increase annually and not twice within a year.