RAT INFESTED. Horrible storage facility has rat and… Horrible storage facility has rat and raccoon and bird problem you items will be covered in ANIMAL POOP CEILING FALLING DOWN THEN WHEN YOU HAVE A PROBLEM THAT ARENT RESOLVED WITH ONSITE MANAGER CORPORATE WONT RETURN YOUR CALL STAY AWAY FROM THIS STORAGE FACILITY AT ALL COST UNLESS YOU LIKE YOUR STUFF BEING RUINED AND POOPED AND URINATED ON!!!!!M

Don't do it. A little over 6 weeks ago I visited my unit at Simply Self Storage on Fisher Rd. and saw that someone else had put a lock on my unit next to my lock, locking me out of having access to my belongings. I notified the manager that there was someone else's lock on my unit and she came out to inspect it. We observed a unit two doors down that had the door open and was empty. The manager stated that they had probably put their lock on my unit as a joke when they left. She then told me it would cost me $50 to have the lock cut off by their contractor. I asked to look back at the cameras to see if we could see if the person could be identified. The employee stated that the cameras only captured back the last two weeks and that it would be pointless to review the video. I told her I wasn't paying for the lock to be cut off. There was no word following this until I had my bank decline their charge. I put a call into their corporate office (which is only a voice-mail that gets forwarded to the regional manager) who finally agreed to waive the cost of cutting the lock. When I called to schedule the cut, a male employee informed me my March rent would be waived in addition to the lock cost. When I went in to remedy the locks, I was told I would have to pay the full amount plus a late charge in addition to nearly being accused of placing the other lock on myself. A call back to the corporate number garnered an email from the regional mgr deflecting blame about my property being secure and "graciously" waived the late fee. I should not be charged for time I didn't have access to my belongings.

Absolutely a horrible company Absolutely a horrible company. After only 5 months of renting a unit they raised the rent by almost 30%, from $305 to $388. If I were a new customer I would only pay $239 for the same sized unit. So now they will lose someone who was willing to pay $305 and have to rent it for less money to someone else, bad business model. I used to rent at a Public Storage and after 2 years the rent only rose 8%, even though it is not close to me I will be going back to a Public Storage.

have had storage at trinity church rd… have had storage at trinity church rd location in dayton, have no complaints,place is clean mark is helpful, have used several times

Late Fee's Every Month regardless if on time I rented a storage in Southaven. It has been a nightmare. The price has changed 3 times in 3 months. The staff is NEVER on-site. I drop my check off early in the outside night drop. Again NO one is there. They have charged me late fees and I'm never late. I tried to discuss it over the phone a couple of times with NO avail..yet again I'm called with a late fee and paid yesterday. It is not late until after the 5th. I do not recommend this place at all. It looks nice and is if you want to double pay what they promised. One person told me to give a 30-day notice today I was told to give a 15 day notice. One said pay before the 5th one said by the end of work day on the 5th. They don't know what they are doing so how does the consumer know what to do? Pathetic. I will move my stuff OUT and will make sure that EVERYBODY knows to not rent there.