RAT INFESTED. Horrible storage facility has rat and… Horrible storage facility has rat and raccoon and bird problem you items will be covered in ANIMAL POOP CEILING FALLING DOWN THEN WHEN YOU HAVE A PROBLEM THAT ARENT RESOLVED WITH ONSITE MANAGER CORPORATE WONT RETURN YOUR CALL STAY AWAY FROM THIS STORAGE FACILITY AT ALL COST UNLESS YOU LIKE YOUR STUFF BEING RUINED AND POOPED AND URINATED ON!!!!!M

Absolutely a horrible company Absolutely a horrible company. After only 5 months of renting a unit they raised the rent by almost 30%, from $305 to $388. If I were a new customer I would only pay $239 for the same sized unit. So now they will lose someone who was willing to pay $305 and have to rent it for less money to someone else, bad business model. I used to rent at a Public Storage and after 2 years the rent only rose 8%, even though it is not close to me I will be going back to a Public Storage.

Stored my things for 2 months and… Stored my things for 2 months and covered and destroyed by mice and rat feces and urine. They built homes in my furniture! Steer very clear! I’ve rented a lot of storage places and never had this happen! They had corn feed stored next door and it spewed over to my unit!!

Don't do it. A little over 6 weeks ago I visited my unit at Simply Self Storage on Fisher Rd. and saw that someone else had put a lock on my unit next to my lock, locking me out of having access to my belongings. I notified the manager that there was someone else's lock on my unit and she came out to inspect it. We observed a unit two doors down that had the door open and was empty. The manager stated that they had probably put their lock on my unit as a joke when they left. She then told me it would cost me $50 to have the lock cut off by their contractor. I asked to look back at the cameras to see if we could see if the person could be identified. The employee stated that the cameras only captured back the last two weeks and that it would be pointless to review the video. I told her I wasn't paying for the lock to be cut off. There was no word following this until I had my bank decline their charge. I put a call into their corporate office (which is only a voice-mail that gets forwarded to the regional manager) who finally agreed to waive the cost of cutting the lock. When I called to schedule the cut, a male employee informed me my March rent would be waived in addition to the lock cost. When I went in to remedy the locks, I was told I would have to pay the full amount plus a late charge in addition to nearly being accused of placing the other lock on myself. A call back to the corporate number garnered an email from the regional mgr deflecting blame about my property being secure and "graciously" waived the late fee. I should not be charged for time I didn't have access to my belongings.

A very distasteful experience A very distasteful experience. They charged me for the 30 days I could not open my space (Hurricane Maria) and when I left they charged 9 more days because they did not closed the account. I told the manager I was leaving at the end of the month and did not tell me to close the account. Anyway there was nobody there to tell that my space was available. I had to go there many times and no one was there because there was no power and learned the manager was at the Catano storage (other facility). I had to go there many more times since the handyman to open the door of my space was there sometimes mon or wed or tue and thurs without any notice at the door. I learned about the extra charges because I received a collection letter from Federated Collection Bureau (they try to make the impression that are from the federal government) thretening to report this to the credit reporting agencies. There was no contact whatsoever from the storage company when they have my phone number, my email and my address. very bad experience.