Run from this moving company Run from this moving company. Lost 25 of our moving boxes. Small move total of 60 boxes. Lost thousands of dollars of items. Refunded $100 because you only get .60 cents per pound. So not even worth the time for a claim. The worst thing is we received 2 boxes of another move, with the tag numbers. Asked 5 times for a shipping label to return their items. Never received. Just horrible.

THEY WILL LIE TO GET YOUR BUSINESS After making many phone calls, I decided to go with Heritage Moving and Storage out of Florida. I spoke to Michael Edwards and he assured me that they were a family business and would provide me with excellent service. He also said that he would be our contact person throughout the whole move and could be contacted if we had any questions. So I gave him our inventory and told him that we were on the 3rd floor of the apartment building. He gave me a quote of $2497, which he said included everything, stairs, gas, toll , and taxes. Well, fast forward to the day of the move, October 6th, we did have an additional 10 boxes than anticipated, however, we were charged an additional $1968!!!! AND, the movers said they weren’t aware of the stairs so they charged us $600, which isn’t true, Michael was well aware of this. AND they charged us $269 for fuel when Michael told me this was included in the original estimate!!!! I tried contacting Michael the day of the move via phone and got his voicemail. He didn’t call me back but sent me a text stating he would look into this and get back to me on the 7th. Well on the 7th , I left several messages on the main number and Michael to no avail. Finally, at 5pm, I decided to use a different prompt , the prompt that states your wanting a new quote (previously I had been using the prompt where it states you have already scheduled your move) and the assistant Manager picks up (funny when they already have your business they’re not available but for new business they pick up). I told her my concerns and she had asked me the round trip mileage and when I was looking it up we got disconnected so I immediately called back, no one picked up and the assistant Manager didn’t even bother to try to call me back. SO FRUSTRATING!!! On the 8th, I left a text with Michael asking him to please follow up with an update regarding my concerns and he never got back to me. So much for “I will be your contact person throughout the whole move”. I called the main number using the “new quote” prompt and I got Jessica who was very rude and not helpful. I asked her to please have a Manager call me and asked for their name and she gave me some lame excuse that there are a lot of managers and she wasn’t going to list them all. She even hung-up on me without saying good-bye. As you can guess, I never got a call back from management. There are hundreds of moving companies out there PLEASE DO NOT USE HERITIAGE MOVING AND STORAGE out of Florida unless you want to get scammed!!!

Literally the worst customer service I… Literally the worst customer service I have ever experienced. When I told them I planned on leaving a 1 star review they said they would post the audio from the recorded call. I hope they do so people can hear how they treat people after making them wait 6+ hours outside of a pick up window they gave. They are completely unprepared to do the job, but completely prepared to nickle and dime you at every turn. My move was $900 more than originally quoted. 25% more than what I was told. Thats after I elected to sell a bedroom set. While loading the stuff one of the guys kept swearing and dropping f bombs the enitire time. I could not in good conscience ever recommend this company ever.

They willl steal your items (value… They willl steal your items (value 1,500) and offer you 30$ In return from a separate insurance company. Maybe they have to provide insurance due the amount of items that strangely go missing. Stay far far away.

PLEASE DO NOT USE THIS COMPANY PLEASE DO NOT USE THIS COMPANY. This is by far the worst experience I have ever had. They communicate with you until they get your money and then stop answering your calls. My "2 day window" turned out to be me waiting for the movers to call, which they finally did late afternoon to inform me they couldn't move me in that window. And lo and behold, Heritage doesn't answer the phone anymore! Please please please do not give these people your money.