Worst move EVER The estimate came in way lower than the price we ended up having to pay (we were charged an additional $2500) even though all the information and size of the move was included in the estimate. It took us over 7 days to receive our first load of furniture and we still do not have all of our stuff. They never communicated when they would be there to pick up the furniture. After numerous calls on our end, they contacted me after 9:00 pm the night before the scheduled move to tell me that they would be by the next evening (Sunday) to begin packing up the pictures and TV, etc. After 6:00 pm and no word, I called again and was told that they didn't have time, but would be there between 10 and 12 the next day (Monday). 12:00 and still no word. I call again, the driver is on his way. 1:00, still no driver and no call. I call again, and was told that the driver would call me. 1:45, the driver calls and says he is on his way, he overslept. They finally arrived at 2:30 pm. After loading the furniture, they demanded more than the percentage identified in the contract and told me that the furniture would be delivered possibly on Thursday, but most likely Friday of that week. We had been told that it would be delivered the next day. Thursday comes and goes and no word from the company. I called and texted repeatedly until they tell me that they will be there Friday. Friday night around 6:00 pm and no word and no drivers. After repeated calls to both the scheduler and customer service, I am told it is too late, the drivers will stay in a hotel and delivere Saturday morning. Saturday morning and no call, after repeated calls to the scheduler and customer service, we are told one of the workers is sick and they will be sending the worker to a local doctor. They will be in touch to let us know if the worker tests positive for COVID or can continue with the delivery. Saturday night, no word on the delivery. After repeated calls to the scheduler and customer service we are assured that our furniture will be delivered on Sunday between 11 and 1. 1:00 pm passes and no calls from anyone at the company. After repeated calls to the scheduler and customer service, we are told that they drove back to Atlanta and are just now loading the truck to drive back to Florida and the furniture will be delivered that night no excuses. They will text us as soon as the truck leaves Atlanta. Crickets.... Monday morning and no word from the scheduler or customer service, after repeated calls, we are told that the truck has NOT left Atlanta but will be leaving that day. The drivers finally arrive Monday night after 9:00 pm. They are directed to stay at a hotel and deliver the furniture the next morning. Tuesday morning at 10:30 they arrive, but refuse to unload the truck until I Venmo the balance. In the initial unload, we realise we are missing several pictures, a bed rail and a king sized box spring. I contact the company immediately and tell them that we will be filing a claim. They promise to get back with me immediately regarding the missing items, they remember seeing them in the warehouse. I speak with the scheduler on Tuesday and he assures me that they will have the missing items to us by Sunday... Sunday comes and goes with no communication from the company. After repeated calls and texts to the scheduler and customer service, I am told that they will have a truck bring the missing items on Tuesday... I ask that they please be more consistent in their communication and updates. Tuesday comes and goes and after repeated texts, I am told that they cancelled the truck and that the items will be delivered this coming weekend. I have no hope that these items will be returned. This has been the worst moving experience we have ever had. I would NEVER recommend this company to anyone looking for anything longer than a straight move.

Literally the worst customer service I… Literally the worst customer service I have ever experienced. When I told them I planned on leaving a 1 star review they said they would post the audio from the recorded call. I hope they do so people can hear how they treat people after making them wait 6+ hours outside of a pick up window they gave. They are completely unprepared to do the job, but completely prepared to nickle and dime you at every turn. My move was $900 more than originally quoted. 25% more than what I was told. Thats after I elected to sell a bedroom set. While loading the stuff one of the guys kept swearing and dropping f bombs the enitire time. I could not in good conscience ever recommend this company ever.

Never use this company. I don’t want to give any start. This is not company, they damaged my brand new house and now they are totally denied and I’m going to court. They don’t have service mind. I bought kitchen appliance from Canadian appliance source and these guys delivered those and damaged my house and products.

worst of the worst This company has no integrity or communication. They underbid quotes..get their money and then c-ya. Called one evening and owners son( he bragged) was drunk and called my daughter sweetie about 10 times...we recoreded it. Movers they assigned even said Heritage is the worst. Do not use this horrendous company..they are as bad as it gets.

Run don't walk away from Heritage.. We unfortunately got stuck with Heritage Movers after the broker Precise obtained our business and then contracted our move out to Heritage. The contact at Precise moving was friendly and made it seem like this was a simple process and he could send the quote right over. We went through each room and I let him know what we needed to have moved and I told him this was just a high overview and he said no worries we get a good estimate. He sent over a quote a few hours later and it was a pretty good price. I called around to about 5 other companies and they were the best quote by far so we decided to move forward. Upon moving day a third party mover, Heritage Moving, showed up to move us. They walked through and said the quote was wrong and that it would be $3K-$4K higher than what we were originally quote, plus all these other extra charges that we were originally told would be included. At this point we had no choice as we had to be out of our house in time for closing. The guy even had the nerve to ask for a tip after they had packed all our stuff onto the truck. They stored our items for 3 weeks while we waited to close on our new house. They were a day late from when they told us they could deliver our furniture and I've lost count of how many of our items were broken beyond repair. Not one apology or even acknowledgement as they walked by me unpacking broken items. They had boxes listed as fragile on the bottom layer of their truck, threw them around like they were pillows, and put 40% of our items in the garage instead of the room they were marked for. This was by far the worst experience I've had when moving. The owners of Precise need to better vet who they contract their jobs out to. Do not recommend.