Worse experience ever! Worse experience ever!! Do not believe what they say. Lisa, Barbie and Megan were misleading and no help with getting my move completed timely and as promised. Stay away from these guys!

DON’T USE THIS COMPANY! IF NOT BE READY THE LAWYER Horrible company! I have never seen like this company in our 6th times moving in military life. Bad customer service, unprofessional stuff, never pick up the phone when we call but if they need our money they keeps calling millions times. Late delivery, missing number of boxes. Using third party to third party transfer. They scheduled to delivery but never shows up and change the schedule by themselves and let you wait. If you use this company I highly recommend to get ready the lawyer!

Items lost and items damaged Items lost and items damaged. Bad price quote.

Never use this company. I don’t want to give any start. This is not company, they damaged my brand new house and now they are totally denied and I’m going to court. They don’t have service mind. I bought kitchen appliance from Canadian appliance source and these guys delivered those and damaged my house and products.

Warning! Do Not Use This Moving Company Warning! This move was an absolute disaster. Let’s start with the reason we selected Heritage Moving and Storage. After getting estimates from 3 national moving companies we decided to look at some local movers because all of the national movers were giving us 7 - 14 day delivery windows. We were looking for the following services; A dedicated truck 3 Movers A firm delivery window A binding estimate Heritage assured us that they would provide all of these services. To ensure the accuracy of the binding estimate I sent Heritage 2 of the national company estimates and also did a virtual appointment with Lisa. So we were given a two day window for pickup, which was fine with us. The day before the first day we received a call telling us our pickup would be on the following day and we would get a call the next day with the pickup time. We received a call informing us that the pickup would be between 12pm and 3pm. We thought that was a bit strange, getting such a late pickup, especially since our move was a full pack and move. Well, moving day arrives and no call from the driver. So around 2pm we get a call letting us know they were running late and would not be there until between 3pm and 4pm. They finally arrived at 4:30pm with only two men! We were moving from a two bedroom apartment so it was a pretty small move. It took until 12:30am for the pack and loading. The first thing the driver did when arriving was to do an inventory of our items to make sure nothing had been added. Well, what do you know, their estimate did not include a second couch, two end tables and numerous other items which were all included in the estimates I provided as well as the virtual tour. I asked for a copy of the items missing from their estimate but was given excuses and never received an itemized list of the ‘added items’. So, of course our cost went up significantly! We had a hotel reservation for the first night about two hours away but since it was so late we stayed with friends and had to pay for the hotel since it was too late to cancel. So, the next day we are driving to our new home and we receive a call that our furniture would not be delivered the next day but the day after. I told the dispatcher we had a guaranteed delivery date and she rudely told me to read the contract, they had a 7 day delivery window. The moving van arrived two days later at 6:30pm. They unloaded what was clearly someone else's belongings and placed them behind the truck and proceeded to unload ours. So, clearly they had included at least one other load in our move. They did not finish unloading until 9:30pm. So, in summary. Nothing we were told as we planned this move and made the decision to use Heritage Moving and Storage was true. I would not only not recommend anyone from using Heritage I would strongly encourage them to look elsewhere.