Terrible, terrible high priced service!!! Terrible, terrible high priced service!!! The $100+ test was done late. No-one would return my emails, incorrect info on first call, second call better but still no answer to emails. Terrible service for a company I used to like. This specific review was rejected - probably because they don’t want any negative comments.

Not a good experience Product might be good...idk because I couldn't install it like I thought I could...so needed to return. Customer service and return policy is very poor. Instead of keeping a customer for life, they would rather not take a return of unused/unopened product...and lose a customer...forever. Seems like the norm nowadays. Make as much as possible in volume instead of making a killing in the long run with return customers...Ruturn policy and website representations are UNCLEAR at best. Addendum: What a patent response from pelican. I don't think they even read...or at the very least, understood the content. The focus of the review is hoe BAD the customer service and policies are.. not that I was upset about installation. Foolish.

Deplorable customer service I've been waiting 16 days since cancelling my order for my $2,100 to be returned to me. they take your money real fast but hang on tight to it when it's time to return it. Moreover, they don't respond to numerous contacts, therefore, I'm writing online reviews. This didn't need to happen Pelican!

good but not perfect The system was easy enough for me to install as I have experience in plumbing. A novis should get professional help. 4 stars as the system only reduces to 48ppm as per my TDS meter thats before the 4&5th filter and adds 59ppm after filer for total output of 107ppm. We are jointly using this Pelican Pro system as drinking and for a Saltwater aquarium and split the output line before stage 4&5 for the "pure" RO, that we mix with ocean salt mix for our aquarium. Was in belief that a RO system removes more than 48ppm. Sparklets water comes in 5 gal bottles to our door at 25ppm. Our Glendale AZ public water at faucet is 841ppm

We are happy customers We have the whole house water system for about 5 years now and water is heaven. we turn it off every 3 months to flush everything with chlorine water. We never had any issues with customer service located in FL space coast. We spoke with them several times because of some issues we thought it was related to the system.They also helped with questions when my husband was installing it. We moved and took it with us and it still works and we are still happy.