I'm a new customer I'm a new customer. I have had some problems since December trying to set up my account. The monthly amount has already been deducted from my pension statement. I am cancelling this service as I have yet to hear back from Armadillo on setting up my account. This is an indication of their response when we do have an emergency. I am passing.

The claim process was relatively easy… The claim process was relatively easy and the technician was able to repair my Ice Maker when he came out. The company that Armadillo had has one of their vendors did a great job.

Lisa Best was amazing! Lisa Best was amazing! I called Lisa with no information on anything related to my home warranty. She was so kind and walked me through every detail of my coverage and how to schedule an appointment. Amazing knowledge base and customer service.

Cannot get anyone to answer the phone, ever. No service after the sale! *** UPDATE*** Since my review, Someone did get back to me and I am hopeful the issue will be resolved. In good faith I am editing review from 1 star to 3 for now. I cannot get through by calling either of the numbers anytime I call them. I get a message saying I'm second in the queue or first in the queue and my wait time is 1 minute. Literally the four plus times that I've called, I've been on hold 45 minutes each time. That's not service after the sale to me and it's disappointing. I had to hire a plumber because I had a leak and pay him out of pocket. Now I'm trying to get reimbursement, and total radio silent and no call back.

So far so good! I took a chance on Armadillo as it seemed like a modern HW provider that actually did the right thing for homeowners - and they have thus far delivered! My heating just "tried" to kick in and no dice. I did everything on Armadillo's mobile claims submissions site, they let me use my own HVAC guy, and reimbursed me right away. Thanks!