They do what they say! Last Saturday night our A/C went out on a 115 degree day. I thought my chances of getting any help on a Saturday night were nil. However, Ilyssa Cohen contacted me even though it was 10:30 pm in her time zone. With her help, I was able to resolve the problem by Sunday, the following day. Special recognition to Mario, who was also very helpful. Don't use any other warranty company. Armadillo is the real deal.

Cannot get anyone to answer the phone, ever. No service after the sale! *** UPDATE*** Since my review, Someone did get back to me and I am hopeful the issue will be resolved. In good faith I am editing review from 1 star to 3 for now. I cannot get through by calling either of the numbers anytime I call them. I get a message saying I'm second in the queue or first in the queue and my wait time is 1 minute. Literally the four plus times that I've called, I've been on hold 45 minutes each time. That's not service after the sale to me and it's disappointing. I had to hire a plumber because I had a leak and pay him out of pocket. Now I'm trying to get reimbursement, and total radio silent and no call back.

Job done right. The service technician had on proper attire i.e shoe covers and overalls,explained what he was doing, showed me the replacement parts, gave visual and verbal instructions regarding the new equipment, very professional.....great job :)

Armadillo saved the day after our… Armadillo saved the day after our septic system backed up. They made an extremely stressful (and smelly) situation a minor inconvenience. Can’t recommend Armadillo enough!

Super Easy Service Request, took twice to get it right. Setting up a service request is super easy. Kitchen faucet was replaced however not with the same style faucet but the company came back out and switched it out to something that matched. It took a bit of work for me to contact the Armadillo and get this resolved but they did take care of the issue.