The URL given in the letter did not… The URL given in the letter did not show. Nor, did it show on the credit union website. Only through creative searching did it finally materialize. Then, sign up and registration went very well.

The agent who assisted me was very very… The agent who assisted me was very very polite and knowledgeable. I had lots of questions and concerns and she addressed all of them. It's because of her kindness, knowledge and patience that I enrolled four of my properties with Cinch.

I selected Cinch because I like the "2 Free Months" but be sure to check the start date! I selected Cinch because I like the "2 Free Months" in the online and mailed card I received. I also like the monthly cost that fit in my budget. BUT upon completing the application with my payment, I received an email confirmation that said I would be charged in 30 days--NOT 2 months! Upon making 4 calls not getting my question answered about the 2 free months, finally I did get a confirmation #XD040524 stating my payment would begin 070524. I gave 3 stars because it took too many calls to get live help for my question as I was put on hold repeatedly.

Good Job. I had great customer service and price.

Absolute worst experience of my entire… Absolute worst experience of my entire life. I have 3 properties with Cinch warranties, all just under $80/month. I bought the vip plan... 1 property’s sewer ejector pump went out. Plumber diagnosis was the sewer ejector pump needs to be replaced. Cinch responds and says it is not covered while it clearly says it is covered in my plan. The plumber volunteered to explain this to the cinch’s claims department, but they stated to me that Cinch stated they were not interested in reviewing the plumber’s explanation and the claim was denied. I have sent numerous emails with no email response back. I have spent 15+ hours on the phone with representatives that do not speak clear English, hang up on me, blind transfer me to other unrelated departments or simply put me on mute until I am forced to hang up to continue my life. It is impossible to reach any one in upper management. After finally getting someone I was told I would be given 2 months free (small compensation compared to the cost of the unit that was to be covered), they even got this wrong. I was charged for all 3 properties. Called and was then promised a refund. Refund Never occurred. Called again 10 days later, this representative state there was no record of said refunds. Representative was rude and told me he would then need to submit this refund for approval. I cannot wait to cancel all 3 of my cinch warranties, and would certainly advise those close to me to avoid this company. There are countless, home warranty companies.