Stephanie Id like to thank Stephanie for the support & consideration she has given me during what has been a very traumatic experience . She has been so kind & helpful that I cannot speak more highly of her . She is an asset to your team Kind regards Karen Malvisi

Feedback… For what seems a straightforward case,it’s has been handled abominably. I never took the option of a replacement vehicle because I thought it would be sorted out in a month or so. So I was inconvenienced for seven months until I got paid out. I’m not happy at all with the “service “

Communication is near zero unless I… Communication is near zero unless I chase them. My case is almost one year in, third party accepted liability months ago yet I’m still waiting for my excess to be refunded. Delay after delay with the majority caused by their lack of action

Thank you to OCL solicitors and Michael Burgess! After my road traffic accident my insurance referred the proceedings to OCL solicitors. From the very beginning the communication was excellent and everything was explained to me in detail every step of the way. Most contact was via phone and email which made the process even easier than it already was. My handler Michael Burgess was nothing short of amazing. I was updated about every change of progress and he was very open, honest and would advise me on next steps, what will happen next and what I should consider. The whole process I felt like Michael supported me and had my best interest at heart therefore I built a certain amount of rapport and trust with him to do what he does best without having to chase anyone up or hound the office with information what is happening or where we are at with the process as that was already done on his part so I was at constant ease until the very end. Overall, it was a great result for me and I would most definitely recommend OCL solicitors to anybody in need of legal assistance or help. If I am ever in need of it I know who I will turn to without a shadow of doubt.

Although the claim took longer than… Although the claim took longer than expected due to an issue with the other person's insurance, OCL and Jade communicated with me regularly to keep me updated. All round, we were pleased with the service given that this was the first time we had made an insurance claim