Feedback… For what seems a straightforward case,it’s has been handled abominably. I never took the option of a replacement vehicle because I thought it would be sorted out in a month or so. So I was inconvenienced for seven months until I got paid out. I’m not happy at all with the “service “

OCL were great! OCL were great! They kept me updated during the course of my claim and were very helpful in assisting me to navigate the various processes and explaining how to complete the numerous amounts of paperwork. Very professional at all times and I truly felt they had my best interests at heart right from the get go.

Sophie gave regular updates on the… Sophie gave regular updates on the progress of my case.

I had a car accident nearly five years… I had a car accident nearly five years ago, when an articulated truck went into our car and sent us spinning across the M25 into the barrier and our car was written off. I was in the passenger seat. Fortunately we had no physical injuries but definitely mental ones! I was offered an amount of money from the other party which was paltry. OCL advised me to not accept and pursue a better settlement. Throughout this process OCL gave me great advice. The last couple of years there had still been no resolution. David Vaughn talked me through these last two years and explained exactly what things meant and how to proceed.He was brilliant. Sometimes you can get lost in the jargon of this profession but he took time to carefully explain things in detail. We got as far as going to court but David mediated between the other party and myself and managed to secure an acceptable offer which meant I didn't need to go to court. So although this took five years OCL were prepared and worked hard for the best outcome for me. My special thanks though goes to David Vaughan who was very patient, kind and very professional with me and made the process bearable.Sobmany thanks David Teresa Bienkowski

Although the claim took longer than… Although the claim took longer than expected due to an issue with the other person's insurance, OCL and Jade communicated with me regularly to keep me updated. All round, we were pleased with the service given that this was the first time we had made an insurance claim