My order was packaged really well My order was packaged really well, upon opening my order I noticed that some items were missing. I contacted Swells customer service team and spoke with Miah, they advised that they would correct the mistake and send out my replacement items the next day. Couldn’t be happier with the speed and efficiency. Recommend anyone to order from Swell!

Item missing brackets and looks like a returned item? Just received first order from them. Delivery fast. Problem, no brackets to fit lights, instructions ripped? Marks on light fittings where someone has attempted to install it! Do not appreciate paying for a new item, just to receive a used one!

Wrong impellers ordered, sorted without hassle. All good. Ordering and delivery of my items was very smooth and quick. Unfortunately I ordered the wrong Impellers... However, Emily from customer services, had me sorted in no time and next day delivery too, again as smoothly as these things can be. Much appreciated.

Great service and happy fish I contacted customer services about stock and when it would be available Got a response straight away and advised as to product available by Holly. Best customer advice just as the products for fish pond and great Delivery service Carlton Prince

Awful customer service Sales process superb. Returns process a joke! Ordered a pond pump for next day - arrived damaged Sent it back a week ago and no replacement No replies to ticket for two days £140 approx out of pocket with no pump