Great service and happy fish I contacted customer services about stock and when it would be available Got a response straight away and advised as to product available by Holly. Best customer advice just as the products for fish pond and great Delivery service Carlton Prince

No customer service values I paid for next day delivery on my item. I waited in all day and it didn’t show up. No notification emails from swell to update me about the fact it had been sent. I previously cancelled an order from Swell as after 4 days it still hadn’t been sent. They operate in the customer service dark age where they don’t even send dispatch notifications.

There's a reason swell is cheaper then everywhere else This is the second time in the past month that I've ordered from swell and both times the glass has been completely smashed due to poor packaging. I've asked if they can collect the smashed aquarium to remove and have been ignored. A refund is pending I guess I'll use the money to pay someone to remove the broken fish tank.

Customer service top notch Ordered a glass terrarium from Swell and it turned up smashed in the back corner....messaged and they replied straight away and offered to replace. These things happen but the customer service I received was amazing. I look forward to receiving my replacement terrarium for my reptile baby.

Excellent customer service Excellent customer service. When a fish tank unfortunately arrived smashed I was able to contact the company via phone call and a very helpful member of staff organised for a new one to be delivered the next day. Not only was a new tank sent but the whole kit (filter, heater, lights etc.) and within the space of less than 24 hours :)