Overall worth it Pros; Paid for 30 day Passports and received them in just 10 days. They send a very detailed email outlining every step of the process. Using this service was pretty easy and very quick! Cons; Could not reach my “personal assistant.” Called multiple times. That was pretty frustrating. Submitted my documents for review and didn’t hear anything back until they already had my documents.

Process info confusing but overall good experience. The information at the beginning of the transaction was a little vague on the whole process, but once we got through that hurdle everything happened quickly and favorably. Mike Sosa was great to work with and Son Jenny with the document review team was very quick to respond to questions.

Discrimination I made an appointment for my mother to get assistance for getting my younger brothers passport. When she went in, the lady who helped her told her she couldn't help because it could only be done in English. My mother was refused service by Marissa who refused to provide a translator. She now has to make another appointment for her passport and cannot go back in fear of being refused assistance again.

Poor Service You were recommended by my girlfriend. After I paid and initial emails were timely things went downhill rather quickly. There was no response for 4days from my assigned consultant. My girlfriend is having same adverse experience now. We both paid for 9 days expedited. I received my documents yesterday. About 14 days total. She is still waiting for an assistant to be assigned. Very poor service. Not worth the money I paid!

Worst experience Worst experience ! I paid the extra $100 for an agent - my sons passport arrived but my husbands never did - it completely ruined our international travel plans and cost us thousands of dollars !!!!!! I ended up having to make an emergency passport appt at the federal building. When was finally able to get a hold of them bc they are only open M-F 9-5 , she was still clueless that my husbands passports ETA on their site was still 3 weeks away when I had paid for 9 business day expedited