Discrimination I made an appointment for my mother to get assistance for getting my younger brothers passport. When she went in, the lady who helped her told her she couldn't help because it could only be done in English. My mother was refused service by Marissa who refused to provide a translator. She now has to make another appointment for her passport and cannot go back in fear of being refused assistance again.

Poor Service You were recommended by my girlfriend. After I paid and initial emails were timely things went downhill rather quickly. There was no response for 4days from my assigned consultant. My girlfriend is having same adverse experience now. We both paid for 9 days expedited. I received my documents yesterday. About 14 days total. She is still waiting for an assistant to be assigned. Very poor service. Not worth the money I paid!

I have to say I was very skeptical… I have to say I was very skeptical about this company but I was in a pinch, #1 they were very helpful and #2 they pulled a rabit out of the hat for me. Peeps in arizona use chandler post office on arizona Ave on the web site at like 7:30 in the morn mon to fri they post daily appointments and get passport photos before you go or they won't approve your application. Also need an additional 35 for there fee, yet thanks again passports and visas you really helped me out your awesome !

Patty Henriquez Patty Henriquez , in the office in Beverly Hills, was extremely helpful and always available. She was there to answer all my questions. Our passports came on time and are perfect. Thank you.

Process info confusing but overall good experience. The information at the beginning of the transaction was a little vague on the whole process, but once we got through that hurdle everything happened quickly and favorably. Mike Sosa was great to work with and Son Jenny with the document review team was very quick to respond to questions.