Patty is a Great Account Manager! I received my passport within 7 days on time as promised. They operate with a lean/six sigma professional process. Patty's communication proactive and responsive as we went through the process. I needed to send an updated document for the State Department and still received my passport on time.

What did you do? Honestly, I don’t understand exactly what I got for the $340. I mailed everything, to you, you submitted and then I got my passport (directly) from the government, *and paid their expedited fee. But, I paid for all these services… digital photos, fees, other things… but, besides submitting it, where did all those services go? You guys didn’t even ship it…?? It feels excessive and perhaps dishonest.

Patty Henriquez Patty Henriquez , in the office in Beverly Hills, was extremely helpful and always available. She was there to answer all my questions. Our passports came on time and are perfect. Thank you.

excellent customer service This company exceeded my expectations. They talked me through the entire process and everything went smoothly. I was assigned a case manager- Misty- who was fantastic. She was a person I could talk to on the phone and get answers to questions. I mailed in my documents on a Wednesday and had my new passport in my hands the following Wednesday. I am not one to write reviews but I just had to recommend this company.

I have to say I was very skeptical… I have to say I was very skeptical about this company but I was in a pinch, #1 they were very helpful and #2 they pulled a rabit out of the hat for me. Peeps in arizona use chandler post office on arizona Ave on the web site at like 7:30 in the morn mon to fri they post daily appointments and get passport photos before you go or they won't approve your application. Also need an additional 35 for there fee, yet thanks again passports and visas you really helped me out your awesome !