Real people! As in most circumstances, the real people who worked on the phone with me as opposed to just digital communication! efficient and timely experience!

excellent customer service This company exceeded my expectations. They talked me through the entire process and everything went smoothly. I was assigned a case manager- Misty- who was fantastic. She was a person I could talk to on the phone and get answers to questions. I mailed in my documents on a Wednesday and had my new passport in my hands the following Wednesday. I am not one to write reviews but I just had to recommend this company.

The worst ever The worst ever. My so called « account manager » never called me back when I had questions. I had far better answers from the 877 US post office, passport section number than any of the Passports & Visas employees. Will never use again …

Patty Henriquez Patty Henriquez , in the office in Beverly Hills, was extremely helpful and always available. She was there to answer all my questions. Our passports came on time and are perfect. Thank you.

Highly recommended for those panic… Highly recommended for those panic moments when a rush passport is needed. The website stating which documents are needed and uploading them to their site was clear and easy. They even send shipping labels for sending documents to them overnight.