Patty is a Great Account Manager! I received my passport within 7 days on time as promised. They operate with a lean/six sigma professional process. Patty's communication proactive and responsive as we went through the process. I needed to send an updated document for the State Department and still received my passport on time.

Highly recommended for those panic… Highly recommended for those panic moments when a rush passport is needed. The website stating which documents are needed and uploading them to their site was clear and easy. They even send shipping labels for sending documents to them overnight.

Patty Henriquez Patty Henriquez , in the office in Beverly Hills, was extremely helpful and always available. She was there to answer all my questions. Our passports came on time and are perfect. Thank you.

Poor Service You were recommended by my girlfriend. After I paid and initial emails were timely things went downhill rather quickly. There was no response for 4days from my assigned consultant. My girlfriend is having same adverse experience now. We both paid for 9 days expedited. I received my documents yesterday. About 14 days total. She is still waiting for an assistant to be assigned. Very poor service. Not worth the money I paid!

Worst experience Worst experience ! I paid the extra $100 for an agent - my sons passport arrived but my husbands never did - it completely ruined our international travel plans and cost us thousands of dollars !!!!!! I ended up having to make an emergency passport appt at the federal building. When was finally able to get a hold of them bc they are only open M-F 9-5 , she was still clueless that my husbands passports ETA on their site was still 3 weeks away when I had paid for 9 business day expedited