Terrible Customer Service, Zero ResponsivenessI am utterly appalled by the abysmal… I am utterly appalled by the abysmal customer service and complete lack of responsiveness from this company. Despite multiple attempts to contact them regarding a refund for services I no longer require, I have been met with nothing but silence. After purchasing their LLC services, I encountered a change in my business plans and promptly requested a refund within the 7-day money-back window as per their policy. However, despite numerous emails and calls, they have failed to acknowledge my request or provide any assistance whatsoever. This level of negligence and disregard for customer satisfaction is absolutely disgraceful. It's evident that this company cares more about making sales than fulfilling their obligations to their customers. I strongly advise anyone considering using their services to think twice and proceed with extreme caution. Based on my experience, I cannot in good conscience recommend this company to anyone. Save yourself the headache and frustration and take your business elsewhere.

I love the efficiency of Firstbase I love the efficiency of Firstbase - it's great that such a modern platform is available to quickly and easily walk new business owners through the required registration steps. I would like to see more upfront info about all the steps involved (eg. a small graphic) and definitely more info about registering in multiple states and the additional costs and steps involved. That was not clear enough up front.

It was a pleasant and smooth experience It was a pleasant and smooth experience The support was great and helpful. They event addressed time sensitive issues quickly. It was super easy to create my LLC and much easier than I ever expected thanks to Firstbase.

Excellent Excellent, seamless service from start to finish. Within weeks, the company was incorporated, and a bank account was opened. I would certainly recommend Firstbase to anyone living outside the US looking to incorporate a US entity with US banking. Lucas Rios was excellent in helping us understand the tax/reporting process through their registered agent plans. 10/10

The customer support team is WORLD… The customer support team is WORLD class. I am talking, calls, whatsapp, SLA times under 5 minutes. Fortune 100 companies should take note of this! It's no wonder they are growing so fast! Shout out to Stafano toO!