Excellent product and Customer Service Excellent product and Customer Service, refund for the Magic Snake which my fussy cat just ignored.

Snake toy for cats Great product, keeps our cats entertained. Like the fact that it is charged via a USB so no batteries required!

Imaginary snake!! Ordered a magic snake on 4th December. I contacted pet & path at the end of December who emailed to say it was on the way. They also included a tracking number which seems to have an error. It is now 12th January and I am still waiting. I have emailed them twice since their first response but just receive an automated email. Absolutely useless company and have ZERO idea how they have managed to reach the dizzy heights of a 4.2 star rating on Trustpilot! Would definitely not use this company again!!!

Great customer support I sent a question to support because I hadn’t received the tracking number I was supposed to get once the item shipped. Emily replied to my email and suggested I check my junk folder as the item had indeed shipped. She even mentioned it was now in my home country. I followed her suggestion and sure enough, the tracking number email was in the junk folder. A few days later the item was delivered. My cat seems to enjoy it but he’s not as playful with like the cats in the ad were. All cats are not created equal. I’m very pleased with the entire transaction. Not something I can say for other sellers on Facebook

Discount code… When I placed the order I forgot to enter the discount code. I emailed and the company answered right away and made the adjustment for me.