Imaginary snake!! Ordered a magic snake on 4th December. I contacted pet & path at the end of December who emailed to say it was on the way. They also included a tracking number which seems to have an error. It is now 12th January and I am still waiting. I have emailed them twice since their first response but just receive an automated email. Absolutely useless company and have ZERO idea how they have managed to reach the dizzy heights of a 4.2 star rating on Trustpilot! Would definitely not use this company again!!!

Scam!!!!!!!!!! Do not buy Scam. order PP5803 not arrived since paying for it in scam!!!!!!!!!!!

Customer service experience The plastic toy snakes were not a hit with my cats. So I enquired about a refund and was able to receive a refund. The customer service experience was great and very responsive.

Excellent customer support Excellent customer support from help with discounts to updates with shipping. They always replied super quickly and I can’t wait to see how much our cats love the toys!

Never got the replacement Owing to an annoying oversight of my own (damn you Apple Pay 😝) the package got sent to the wrong address (my own fault) however, after the courier company refused to help (or even accept payment to recollect 🤷🏻‍♂️) Pet&Path came through and resent it. 10/10. Thank you Emily. Amazing customer service. Edit : they never resent it. They just said they would.