Excellent customer support Excellent customer support from help with discounts to updates with shipping. They always replied super quickly and I can’t wait to see how much our cats love the toys!

Customer service experience The plastic toy snakes were not a hit with my cats. So I enquired about a refund and was able to receive a refund. The customer service experience was great and very responsive.

Never got the replacement Owing to an annoying oversight of my own (damn you Apple Pay 😝) the package got sent to the wrong address (my own fault) however, after the courier company refused to help (or even accept payment to recollect 🤷🏻‍♂️) Pet&Path came through and resent it. 10/10. Thank you Emily. Amazing customer service. Edit : they never resent it. They just said they would.

Great customer service! Great customer service! I accidentally entered my old address, I sent them email, they were able to update the shipping address to the correct address Additionally the snake toy is lovley, my little kitten Cooper enjoys playing with his new toy 🥰

Fantastic experience! I must say I was skeptical about purchasing from Pet&Path but I've had the best experience, customer service is no doubt one of the best I've ever delt with! The products we purchased (Pet&Path magic hammock and the snake) are of incredible quality and as a bonus we got a ebook of many tips and tricks for free! I highly recommend this company, they're doing amazing things, I just wish they had more products I could purchase for my fur babies.